- 5-day office hours work week excluding weekends and public holidays
- 12 months contract, renewal yearly subject to performance
- Remuneration includes Monthly Basic + KPI Achievement Incentive + 1 month completion bonus
- Full range of full-time benefits including medical, hospitalization, include Time off for Volunteering, Family Care Leave and Marriage Leave and much more.
- Full classroom training provided covering Skills, product, systems and processes
- Track record of career development and lateral movement to Claims, Underwriting, Product and other GI functions.
- Located at: Aperia Tower, Walking Distance from Lavender and Bendemeer MRT Station
- Deliver excellent, professional and warm service to our clients and partners over phone and email.
- Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
- Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
- Be active in identifying concerns for feedback to management and take part in improvement initiatives.
- Ensure complete and accurate updates on client interactions in our systems and applications.
- Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
- Possess strong communication skills and are comfortable with engaging across levels and departments.
- Prepared to perform additional or paid overtime duties during operational exigencies when required.
- Support service team with continual improvement initiatives and projects when delegated by management.
- Experience in Contact Centers and Customer Service or inbound hotlines
- Fresh Diploma, Higher Nitec, Nitec holders who are keen to explore customer service role in contact center environment are welcome to apply
- Familiarity with Customer Relationship Management system (CRM) use & MS Office
- Candidates with a Certificate in General Insurance (CGI) will be given priority
- Candidates are required to attain CGI certification by end of probation
- Bilingual in English and local second language preferred
- Able to multi task and work across different systems and platforms
- Enthusiastic and self-motivated individual, able to work in a fast-paced customer focused and dynamic environment
- Good command of oral and written English
-
Customer Care Consultant
6 hours ago
professional SingaporeAls grösster Webhosting-Anbieter der Schweiz prägen wir seit über 21 Jahren die Entwicklung des Internets in der Schweiz mit. Wir haben uns als etablierter Marktführer eine junge Kultur erhalten: Kollegialität, flache Hierarchien, Professionalität und eine ungezwungene Stimmung p ...
-
Care Consultant, Care Transition
6 hours ago
Agency for Integrated Care Singapore**Job Snapshot**: · **Employee Type**: · - Full-Time- · **Location**: · Singapore- · **Job Type**: · - Other- Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/ca ...
-
Care Consultant, Care Transition
6 hours ago
Agency for Integrated Care Pte Ltd Singapore**Employee Type**: · Full-Time · - **Location**: · Singapore · - **Job Type**: · Other · - **Date Posted**: · 6/5/2023 · - Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitabl ...
-
Customer Care Consultant
1 day ago
National Environment Agency Singapore**What the role is** · - As a Customer Care Consultant, you will be responsible to carry out the full spectrum of customer service duties. · **What you will be working on** · - You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in cu ...
-
Customer Care Consultant
6 hours ago
Etiqa Insurance Singapore**SCOPE OVERVIEW** · - Supports CCM or Head in the day-to-day functional supervision of team members and operational needs including attending to multi touch-points services to address customers' concerns in a customer centric manner. · - Handle customers' enquiries, requests, co ...
-
Customer Care Consultant
6 hours ago
Flintex Consulting Pte Ltd Singapore**Job Summary** · To deliver superior customer service to company's residential/business customers including Platinum and VIP customers on general enquiry, billing, technical, relocation, Fibre delay and Dealer Hotline support for all company services such as Mobile, Broadband, D ...
-
Care Consultant
19 hours ago
AGENCY FOR INTEGRATED CARE PTE. LTD. SingaporeRoles & Responsibilities · Job Description · Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner · Manage the day-to-day AIC Link o ...
-
Hair Care Consultant
1 day ago
DAY ONE PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Achieve personal and group targeted KPIs · Daily duty activities including upkeep outlet's cleanliness, answer phone calls and equipment maintenance · Regular scalp check for customers · Provide consultation and recommend suitable tr ...
-
Customer Care Consultant
4 days ago
ACCRELIST MEDICAL AESTHETICS (BM) PTE. LTD. SingaporeRoles & Responsibilities · Job Description & Requirements · Serve visitors by greeting, welcoming, and directing them appropriately. · Notify company personnel of visitor arrival. · Maintain security and telecommunications system. · Inform visitors by answering or referring inqui ...
-
Customer Care Consultant
3 hours ago
AIG Singapur, Singapore Full timeCustomer Care Consultant, Inbound · Who we are · American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement so ...
-
Hair and Scalp Care Consultant
11 hours ago
YUN NAM HAIR CARE PTE. LTD Singapore Full timeHair & Scalp Care Consultant · Responsibilities : Conduct professional scalp analysis and provide professional advice on productsProvide professional treatment & hair services to clients · Requirements:Experienced in sales with minimum 1 years of relevant experience (preferably ...
-
Senior/consultant, Neuro-ophthalmologist
6 hours ago
NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Singapore**Responsibilities** · - Consultants and Senior Consultants are required to carry out their duties as directed by the Head of Department in accordance with the policies and guidelines set by the Hospital, National University Hospital (NUH) and the Ministry of Health (MOH). · - Be ...
-
Associate Consultants
1 day ago
SingHealth Group SingaporeSengkang General Hospital Pte. Ltd.**Associate Consultants / Consultants / Senior Consultants, Vascular Surgery**: · - Job Category: Medical- Posting Date: 29 Jan 2024As part of the Department of General Surgery, we are looking for proactive and driven individuals to be part of o ...
-
Resident Technical Officer
1 day ago
FORMWERKZ ARCHITECTS LLP Singapore**Location**: Alexandra To assist the Resident Engineer/Architect/Project Manager/Consultant in supervision and inspection of architectural works and/or interior design works on site Carry out administrative works and other duties as required by Resident Engineer/Architect/Projec ...
-
Resident Physician
1 day ago
PERSOLKELLY Singapore SingaporeProviding medical care and support for the patient · - Handling both day-surgery and multi-disciplinary cases · - Might be activated for tele consult remotely as well · **Responsibilities**: · - Providing medical care and support for the patient · - Handling both day-surgery and ...
-
Dentist
1 day ago
STARMED SPECIALIST CENTRE PTE. LTD. Singapore**StarMed Specialist Centre **is a one-stop day-surgery and multi-disciplinary medical Centre that offers quality day surgeries n diagnostic services at competitive private sector prices. · As our services expand to include dental care, we are looking for a Dentist to provide the ...
-
Senior/ Staff Nurse
1 day ago
PROTON THERAPY PTE. LTD. Singapore**PURPOSE** · Provision of care for patients undergoing radiation treatment and takes up clinical responsibilities while keeping with functional duties within the centre. · **DUTIES AND RESPONSIBILITIES** · 1. Provides good practical skills and to lead a team of patient care assi ...
-
Enrolled Nurse
6 hours ago
K N CHIN & ASSOCIATES PTE LTD SingaporeTo perform counter duties like patient registration, taking appointments, referrals, answering phone caLL enquires. · Provide assistance to doctors and patients in the clinic and consultation room (e.g. chaperone during consultation). Conduct parameter for medical checkup, e.g. m ...
-
Sales Manager
6 hours ago
S Aesthetics Clinic SingaporeHandle sales/retail operations and lead a team of consultants. · - Responsible for achieving monthly sales KPIs, sales targets, direct sales, marketing, or customer service activities. · - Conducting relevant training and leadership coaching to team for desirable results · - Coll ...
-
Associate Shopper Development Manager
1 day ago
Colgate-Palmolive SingaporeNo Relocation Assistance Offered · Singapore, Singapore, Singapore · **About Colgate Palmolive**: · We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity ...
Customer Care Consultant - Singapur, Singapore - AIG
Description
Customer Care Consultant, Inbound
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
With more than 60 years' experience in Singapore, AIG has established a reputation as a leading insurer and ally to individuals, corporates, SMEs and multinational clients. Offering a wide range of personal and business insurance products, we bring technical expertise and insight to everything we do, enabling us to support and protect our clients when they need us most.
Benefits Highlights
About the role
What you need to know:
What we're looking for:
#LI-RO1
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
TH - OtherEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Asia Pacific Insurance Pte. Ltd.
 PTE. LTD.&v=024){kind=logo}
 PTE LTD&v=024){kind=logo}
