Jobs

    Guest Service - Singapur, Singapore - Ascott International Management Pte Ltd

    Ascott International Management Pte Ltd
    Ascott International Management Pte Ltd Singapur, Singapore

    Found in: Talent SG C2 - 5 days ago

    Default job background
    Full time
    Description

    Job Description

    You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

    Responsibilities

    You will:

  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents' accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents' valuables and belongings
  • Perform related tasks as assigned
  • Job Requirements

    You have:

  • 2 years of relevant work experience preferably in the hospitality industry
  • Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
  • Service-oriented
  • Passion in learning a variety of tasks, including handling paperwork
  • Willingness to perform shifts
  • Benefits

  • 5-day work week in consideration of our culture of work-life balance
  • Flexible benefits with comprehensive medical coverage for self and family
  • Learning and development opportunities
  • Subsidised rates at Ascott Serviced Residences
  • Advocate staff volunteerism
  • Wellness programmes
  • t

    Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

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