Guest Services Executive - Singapore - GOODWOOD PARK HOTEL PRIVATE LIMITED

GOODWOOD PARK HOTEL PRIVATE LIMITED Singapore

Found in: Talent SG 2A C2 - 1 week ago

Description

Roles & Responsibilities

DUTIES AND RESPONSIBILITIES

Maintains the efficiency of the Guest Services/Information, Bell Service, Doorman.
Checks on grooming standard of all Bell staff when they are on duty.
Ensures that all guests approaching the Guest Services Desk are attended to immediately.
Ensures a high standard of discipline and professionalism is maintained among the staff according to the desired expectations of the hotel.
Maintains a good relationship between Management, staff and guests. Attends to their requests and enquiries.
Assists with any requests from the guests as satisfactorily as possible.
Keeps abreast of hotel information and current development in the hotel.
Be fully competent to answer all enquiries on hotel grounds and facilities.
Be aware of internal developments and provides facts to the guests.
Ensures that all function notice boards are properly and correctly displayed.
Ensures the cleanliness of the hotel lobby at all times.
Maintains a control log sheet to record daily activities and forwards a copy to the Director of Rooms before 8.00 am.
Records all official matters pertaining to guests e.g. delivery of items, parcels, email and correspondences to guest rooms and incidents involving guests.
Endorses and indicates the time of each request made.
Identifies potential vendor to provide services for the hotel and hotel guests e.g. Tour Operator/Limousine Service/Arrange Repair Services.
Confirms on rates and services rendered based on contracts signed with vendors.
Understands the hotel safety features and procedures in order to control emergency situations and provide assistance.
Ensures that the hotel's fire fighting team is well aware of the hotel's fire safety procedures.
Ensures that all incoming correspondence/emails and messages for hotel guests and staff are delivered promptly.
Checks and dispatch all mails received to the guests and the respective departments concerned.
Performs any other duties as may be assigned from time to time by the Management.

Requirements

Professional Qualification in hospitality or any other relevant qualifications
Able to work on a rostering shift basis

Tell employers what skills you have

Fire Safety
Front Office
Microsoft PowerPoint
Microsoft Office
Restaurants
Quality Assurance
Housekeeping
Opera
Customer Service
Directing
Hospitality

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