Application Support Engineer - Singapore - MORGAN MCKINLEY PTE. LTD.

MORGAN MCKINLEY PTE. LTD. Singapore

7 hours ago

Description

Roles & Responsibilities

Overview:

This is an opportunity to directly work in a health services sector as an Application Support Engineer (L2 Support).

Responsibilities:

Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
Provide 24/7 primary application maintenance and support.
Work with level 3 support teams to fulfill service requests and change requests.
Document and track incidents, service requests, change requests and provide regular progress updates.
Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
Review and update project documentation and processes.
Work with procurement team and vendors to procure necessary software and services.

Requirements:

Must have Degree in Computer Science, Computer Engineering or equivalent.
At least 2 years experience in application support and operations.
Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
Experience in application support and maintenance for mobile applications and web portals.
Good track record in managing business users and working with other support teams.
Strong analytical skills and ability to work independently.
Experience in healthcare industry is an added advantage.

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Tell employers what skills you have

level 2 support
Healthcare Industry
Troubleshooting
Analytical Skills
Ability To Work Independently
Agile
Scripting
Unix
SDLC
Procurement
SQL
Application Support
Mobile Applications
Java
Linux
Service Request
change requests

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