Junior Support Analyst - Singapore - ADECCO PERSONNEL PTE LTD

ADECCO PERSONNEL PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

The Opportunity

Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
Communication with end-users via phone, chat, email, and/or a support ticketing.
Analyze and manage incidents/problems/requests coming from users.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
Readressing the issue towards L3 application or infrastructure teams.
Supervise and monitor daily and monthly jobs.
Handle user request by working closely with project, infrastructure and production teams.
Process and issue daily, weekly and monthly reporting on data and tickets.
Able to work in shifting schedules (ASIA and EMEA).

Job Qualification

Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.

This position requires a minimum of 1+ yearsof experience in supporting or developing application .

Mandatory:

Possesses strong analytical, logical and problem solving skills.
Technical background (basic/intermediate knowledge of databases, application servers and programming languages).
Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
Possesses strong written and verbal communication skills in English.
Strong perseverance, diligence towards attaining goals and effective time management.
Self-motivated, flexible and an excellent team player.
Understanding and respect of cultural diversity.
Ability to multi-task and work independently with minimal supervision.
Understand concepts of IT Production environment and deployment process.

Nice to Have

Experience working in the financial industry or a similarly regulated environment.
Knowledge around software development, cybersecurity, application support is a plus.
Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

Strong communication (written, and verbal) in English is a must.
Proactive style of working, organizational skills.
Strong analytical and problem solving skills.
Ability to multi-task and work independently with minimal supervision.
Team player mindset.
Understanding and respect of cultural diversity.

Next Step

Click "apply" or send resume to: Tamanna Bilandi

EA Licence No.91C2918 | Personnel Registration No. R2096241

Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Oracle
Ticketing
Application Servers
Scripting
Unix
Application Support
Time Management
Team Player
Databases
Field Work
Software Development

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