Desktop Support Engineer - Singapore - JK TECHNOLOGY PTE LTD

JK TECHNOLOGY PTE LTD Singapore

2 days ago

Description

Roles & Responsibilities

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm role

Responsibilities

Maintenance of IT peripherals including backup & recovery
Set-up, installation, re-installation or migration of IT peripherals
Relocation of IT peripherals within premises
Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
Troubleshoot hardware & software issues
Users profile administration
Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
Installation and configuration of software according to customer standard

Requirement

Minimum ITE / Diploma in IT or equivalent
At least 1-2 year(s) of working experience in IT field
User support experience is preferred
Basic networking support & supporting in OS platform
Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
Able to work under pressure and in a fast paced environment

Others

Might subject to client's office working hours
Possible of OT depending on projects

Tell employers what skills you have

Customer Service Skills
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Windows 7
Administration
Computer Hardware
Good Communication Skills
Networking
Operating Systems
Windows
Team Player
Technical Support

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