- Handle customer feedback/escalation cases from customers and/or referred by regulators and sales channels by conducting thorough investigations/checks and offering effective solutions.
- Manage queries and request of Enterprise Business value added services (VAS) and facilitate VAS appointment requests from Enterprise Business customers and ensuring timely responses that meet Service Level Agreement and meet the KPIs.
- Regular monitoring of Enterprise Business mailboxes for handling of all queries and appointment requests received via our website and Contact Centre.
- Coordinate with various stakeholders across the organization to resolve customer feedback and address any issues promptly.
- Work closely with PRUPanel Connect (PPC) team to ensure service delivery with partner healthcare institutions and prepare healthcare partners reports.
- Deliver high-quality customer service by promptly and professionally reviewing, assessing and responding to inquiries.
- Support the Team Lead to continuously review processes, identifying service gaps and implementing process improvements.
- Acquire comprehensive knowledge of insurance products (and their functionalities / technicalities) and operational processes to effectively address customer inquiries withing agreed service levels.
- Adhere strictly to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection.
- Participate in product training sessions as necessary.
- Assist with any adhoc admin duties as per required.
- At least 3-5 years of relevant customer service experience with insurers or insurance related industry
- With prior experience with employee benefits scheme is desirable
- Strong problem-solving and conflict management skills
- Strong command of the English language (spoken and written)
- Excellent communication and problem-solving skills
- Customer-centric with ability to work under pressure
- Self-motivated and keen learner
-
Customer Resolution
1 day ago
Prudential plc Singapur, Singapore Full timePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
-
Customer Service Representative
1 day ago
RRECRUITER PTE. LTD. Singapore**Responsibilities** · - Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, va ...
-
Service Desk Analyst
1 day ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. · To conduct remote support ensuring a professional image is always conveyed. Devel ...
-
Service Desk Analyst
1 day ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. · To conduct remote support ensuring a professional image is always conveyed. Devel ...
-
Technical Key Account Support Executive
1 day ago
Persolkelly Singapore**Provide technical support to high value international and local customers using complex software systems running in mission critical environment.** · **Customer Relationship Management**:Build and maintain strong relationships with clients, serving as the primary point of conta ...
-
Customer Service Manager
12 hours ago
SMT MANAGEMENT PTE LTD SingaporeImproving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission. · **Responsibilities**: ...
-
Senior Systems Administrator
1 day ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. To conduct field support and projects on client premise ensuring a professional ima ...
-
24x7 L1 Support
1 day ago
DXC Technology Singapore**24x7 L1 Support **(12hrs shift helpdesk & onsite)**: · - Responsibilities: _ · - Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client's 3rd Parties Vendors · - Provide 1st level troubleshooting to customers. · - Respond to cus ...
-
Customer Service Representative
1 day ago
ZENITH INFOTECH (S) PTE LTD. Singapore1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. · 2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. · 3. Ensure proper documentation, notification, escalati ...
-
Regional Program Manager
12 hours ago
Hatch Asia Consulting Pte Limited SingaporeOur client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years. Today, they have extensive distribution networks and services to include air and sea freight forwarding, warehousing trucking transportation, and cou ...
-
IT Application Manager
1 day ago
COMMERCE ONLINE PTE LTD SingaporeThe support manager will be responsible for: · - Monthly reporting to our customers. · - Managing of service request. · - Handling bug reports · - Troubleshooting and resolution of the bugs. · - Ensuring that resolution occurs with SLA. · - Escalation of issues to our development ...
-
Field Application Engineer
12 hours ago
ENVOY SEARCH PARTNERS PTE. LIMITED Singapore**Responsibilities**: · - Provide technical assistance to customers through technical support, as well as Professional & Managed Services. · - In a Technical Support capacity, own the entire problem resolution cycle, including effective diagnosis, reproducing issues in our lab, r ...
-
Intern, Cbgs
1 day ago
CIMB Group Singapore**Key Responsibilities**: · - Handle enquiry from social media platform. · - Handle service and sales enquiries · - Resolution of complaints within guidelines · - Logging of service requests, complaints and enquiries · - Ensure superb follow-up and fulfil promises made to our cus ...
-
Sales Admin
1 day ago
Akribis Systems SingaporeCOMPANY DESCRIPTION · Founded in Singapore in 2004, Akribis Systems is a motion control company that provides high precision direct drive motors. We construct products for a range of industries including renewable energy, semiconductor, communication, biomedical, robotics or any ...
-
Customer Experience Specialist
12 hours ago
Porsche Asia Pacific SingaporeThe world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to b ...
-
Post-trade Services
1 day ago
CME Group SingaporeThe Post-Trade Client Services Associate provides primary-level problem resolution & customer service to all current & potential clients. They lead on-boarding of new clients and platforms, work to engage customers on new initiatives, & build & maintain those relationships & prov ...
-
Service Desk Engineer
12 hours ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (L2 skillset) · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Window ...
-
Post-trade Services
1 day ago
CME Management Singapore**Description** · The Post-Trade Client Services Associate provides primary-level problem resolution & customer service to all current & potential clients. They lead on-boarding of new clients and platforms, work to engage customers on new initiatives, & build & maintain those re ...
-
Resident System Engineer
12 hours ago
DCI CONSULTANTS PRIVATE LIMITED SingaporeJob Responsibilities · - Support and guide the in-house customer teams and capability, and operation of the Veritas NBU solution Including NBU operational support · - Monitors and manages their NetBackup and NetBackup Flex Scale environment · - Provide guidance to the customer te ...
-
Service Desk Engineer
12 hours ago
HUANG HE CONSULTANCY PTE. LTD. Singapore**Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System · - Ensuring user que ...
Customer Resolution - Singapore - PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
Description
Roles & ResponsibilitiesJob Description Summary
In this role, you will be responsible for providing customer resolution and fulfilment support to our Enterprise Business customers and Financial Consultants. Reporting to the Team Lead of Enterprise Business Operations, you will collaborate closely with internal stakeholders to create a positive service experience and uphold brand image.
Working Experience:
Requirements:
Management Skills
Sales
Assessing
Healthcare
Service Level
Employee Benefits
Team Lead
Conflict Management
Customer Service
Service Delivery
Customer Service Experience
