- Analysis of Revenues and Returns for Corporate Coverage
- Preparation of performance presentations for various stakeholders
- Tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity
- Manage Client Coverage cost budgets and cost centres in close coordination and with the support from HR and Finance.
- Review and track frontline productivity using a standardised approach. Identify areas for improvement.
- Help defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.
- Ensure MT's & Business Development (where relevant) execution support requirements are met as articulated in the business strategy, objectives and as subsequently identified as priorities in response to changing circumstances
- Execute plans to optimise people, processes and systems
- Ensure frontline awareness of key operational changes impacting clients, RMs and the broader client teams
- Support and execution of specific business-related projects
- Oversee Account Plan execution within renewal timelines
- Review & track adequate coverage of platinum, gold, silver & portfolio tier clients
- Co-ordinate tail management and run-off tracking
- Work with marketing teams to define, execute and track the marketing & client engagement plans
- Keep abreast of best practices in learning and development to raise the performance
- Optimise current processes to meet customer requirements (internal and external)
- Support in delivering against HR objectives and initiatives
- Work closely with Business Development team on RM scorecards
- Support the annual P3 process (compensation, bonus and promotions)
- Help to develop and manage the Coverage Conduct Plan, ensure all the actions are executed in timely manner
- Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
- Responsible for delivering effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
- Review papers for Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC)
- Review papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, NFRC
- Develop a strong conduct, risk and control environment to minimise operational loss and audit failures and in partnership with MT members / other relevant stakeholders to ensure appropriate focus on issues and resolution
- Co-ordination on headcount management and cost management
- Consolidation review and refinement of information required from various stakeholders
- Maintenance of various administrative elements: Org Charts, Distribution Lists, Trackers, etc.
- Co-ordinate staff training programmes and initiatives
- Demonstrate an awareness of the sensitivity of some of the information presented with.
- Display exemplary conduct and live by the Group's Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Lead the Client Coverage Business management team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Global Head of Corporate Coverage
- Regional & Country Coverage Heads
- Corporate Coverage and Global Subsidiaries MT
- Regional & Country CEO office
- CIB Business Development team
- Other countries/regional& segments business planning managers
- support functions
- CIB product partners
- Stakeholders across COO
- Embed Here for good and Group's brand and values in the Client Coverage Business Development team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
- Masters or Bachelor's degree
- 7 years of experience in business management and risk governance framework
- Comprehensive knowledge of risk governance frameworks & quality framework and processes
- Proactive and positive with the ability to make good / sound decisions and use independent judgement
- Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
- Ability to create effective work relationships across functions & borders
- Interpersonal skills in networking, influencing and decision taking
- Good presentation, time management, negotiation and influencing skills
- Excellent written & oral communication skills
- Can work independently to strict timeframes
- Focused, organised and results-oriented
- Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
- Assertive, tenacious and willing to challenge when required
- Knowledge of the Global regulatory environment and the ongoing developments
- Interpersonal skills in networking, influencing and decision taking
- Effective governance
- Risk escalation and awareness
- Effective Quality
- Effective Training
- Effective Communication
- Business Markets
- Financial Analysis
- Risk Management
- Planning: tactical , strategic
- Managing Change
- Relationship management
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Director, Business Management - Singapur, Singapore - Standard Chartered Bank
Description
Role Responsibilities
Supports the Global Head of Corporate Coverage CIB's office as the Business Planning manager for Corporate Coverage including Global Subsidiaries, and will be responsible globally in driving business performance and results through 1) Business reviews & sales enablement, 2) Client portfolio management and proposition, 3) People agenda and frontline communication, 4) Business strategy execution and project management and 5) supporting discussions and decision-making at various forums / committees
Business Performance (Revenues and Returns)
Business Strategy & Project Management
Sales planning enablement & client portfolio management
Continuous improvement initiatives
People and Talent
Risk, Control & Governance
Business Administration
Regulatory & Business Conduct
Key Stakeholders
Other Responsibilities
Our Ideal Candidate
Contributes to:
Role Specific Technical Competencies
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