Onsite Support Engineer - Singapur, Singapore - Millennium Management

Millennium Management Singapur, Singapore

6 days ago

Description

Onsite Support Engineer

The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.

Principal Responsibilities

Deliver high-quality support to end-users in a courteous professional manner

Support desktop technology and applications including Market data

Respond to calls and manage issues until resolution even if escalated to another team

Write technical documentation/testing/knowledgebase to document problems and resolutions

Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers.

Strong analytical and problem-solving skills

Ability to work independently and under pressure

Flexible in approach, and comfortable dealing with ambiguity when necessary

Contribute ideas to improve current technology, future deployments and decisions

Identify and help to automate process within Infrastructure

Qualifications/Skills Advantageous

Experience working at a finance company supporting trading applications

Familiar with PC hardware\software troubleshooting and deployment practices for desktops

Citrix VDA infrastructure support including Dell Wyse Terminals

Citrix Applications and Desktop support

Able to effectively provide support to remote locations

Comprehensive knowledge of Windows 10\11, Microsoft Office 2021/O365

Broad understanding of mobile Tech including BES12, Intune, Android and IOS devices

Cisco phone support

Webex\Zoom\Slack support including Video calls & screen sharing.

Experience working with 3rd Party Vendors

Excellent written and verbal communications skills as well as strong customer service experience

Demonstrate an ability and interest in having a hands-on approach to the Desktop Support function

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