Jobs

    PA2024334 TA Operations Manager - Singapur, Singapore - SS&C Technologies Holdings

    SS&C Technologies Holdings
    SS&C Technologies Holdings Singapur, Singapore

    6 days ago

    Default job background
    Full time
    Description

    Job Description

    Opportunity snapshot:

    This role will be based in SS&C's Singapore office.

    The operations team are responsible for providing transfer agency services to SS&C's clients, this covers a range of functions including registration, AML/KYC, dealing services, settlements, reconciliations and client support services.

    This role is focused on a range of products with the portfolio consisting of:

    • A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies
    • An enterprise digital platform for advisors and investors for Transfer Agency activities

    Role Responsibilities:

    • Oversight and managing the team's operational risk profile
    • Supervision and handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.
    • Conduct regular reviews of SLAs and procedure manual.
    • Performing day to day transfer agency activities including but not limited to:
      • Account opening and maintenance of register
      • AML/KYC - Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.).
      • Administration of clients' trades including distributions , processing of cash movements, settlements and reconciliation
      • Investor/client query support
      • Reporting
      • Issuance of contract notes and statements
      • Administration of commission and trailers computation, including payments where required
      • Reconciliation completion
    • Propose and establish operational procedures with stakeholders for new Fund launches and to coordinate any changes in operations processes
    • Ensure team's adherence to procedures, policies and processes so that a high quality service is delivered to the customer.
    • Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.
    • Take lead and participate actively in client specific and regional project implementations and change requests.
    • To escalate issues to Line Manager, to enable consideration for regulatory implications.
    • To identify and continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
    • Conduct objectives setting and appraisal for the Transfer Agency team

    Skills and Competencies:

    • Proven experience in managing and/or leading a team.
    • Experience in managing relationships with service providers.
    • A good understanding of the client service model and product offering.
    • Excellent verbal and written communication skills and a confident communicator.
    • Possess strong risk, control and governance frameworks and problem-solving skills.
    • Ability to work well under pressure, maintaining professionalism.
    • Ability to work to strict deadlines and follow strict processes.
    • Highly numerate with good accuracy and attention to detail.
    • Demonstrated drive and commitment towards attaining the highest possible standards.
    • Ability to work effectively and consultatively within a diverse team environment.
    • A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative.
    • Strong advocate for continuous improvement in quality and delivery of team.

    Qualifications & Prior knowledge:

    • Experience in a related role within the financial services industry.
    • Preferably 8-10 years of experience in Transfer Agency
    • Strong understanding of Transfer Agency end-to-end operations and technology knowledge.

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