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    Scheduling Coordinator - Singapore - JOBLINE RESOURCES PTE. LTD.

    JOBLINE RESOURCES PTE. LTD.
    JOBLINE RESOURCES PTE. LTD. Singapore

    1 day ago

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    Description
    Roles & Responsibilities

    Responsibilities


    • Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain applicable instruments.


    • Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.


    • Provides administrative support for the Service Contact Center, including call management, document creation and office automation.


    • Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.


    • Responds to customer inquiries, acts as liaison with other internal business groups.


    • Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

    Requirements


    • Bachelor's Degree or equivalent in Business Administration with 1 year relevant experience, Post-graduate, certification, and/or license may be required.


    • Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.


    • Strong planning and organization skills.


    • Knowledge of Microsoft Office Suite and relevant SAP modules.


    • Possesses full accountability to execute all the assigned task.


    • Ability to handle customer onsite requests via telephone and mail.


    • Ability to work independently and without direct supervision.

    Licence No: 12C6060

    Tell employers what skills you have

    Sales
    Field Service
    Microsoft Office
    Ability To Work Independently
    Administration
    SAP
    Accountability
    Administrative Support
    Office Automation
    Scheduling


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