Production Support Engineer - Singapur, Singapore - Nityo Infotech

Nityo Infotech Singapur, Singapore

1 day ago

Description

Key Responsibilities
• Deliver a 1st class Production Support service to UOB's Channel's stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team's and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLAKey RequirementsMust have:-
• Minimum 7 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.Job Description – L2 Support AnalystPage 2 of 2
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Strong understanding of ITIL methodologyEssential Technical Skill :-
• 7+ years' experience with Distributed Technologies – Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct
• 2+ years on Batch Scheduler ( Control M, Autosys, Cron)
• 2+ years on Host-to-Host File transfer ( SFTP)
• Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
• Strong understanding of web application architectures and protocols
• Strong understanding of troubleshooting java application performance issues
• Strong automation skills (primarily using Unix Shell scripting or Python)
• Competency in troubleshooting API calls , GET; POST; PUT, HTTP client online, REST-Client, Postman
• 2+ years' experience supporting Cash & Trade Management platform
• Hands-On experience in writing / debugging scripts, code, and database queries
• Hands on experience in openSSH, SCP, SFTP Protocol
• Software Engineering & Change Management
• Solid understanding of resiliency and redundancy designs
• Interfaces and Messaging systemsPersonal Skill :-
• Ability to work in a team environment
• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
• Excellent communication and interpersonal skills with the ability to communicate well at all levels
• Strong problem-solving skills while being process orientated
• Self-motivating and delivery focused individual
• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Experience Required

6 - 9 Years

Industry Type

Employment Type

Contract

Location

Singapore

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