- Collecting funds for payments & review overdue payments
- Manage own portfolio of accounts and build good relationships
- Produce credit control reports & reminder letters
- To maintain dashboard and closely monitor fee increase cases.
- To manage phone calls/ letters/ emails from patients and/or families on overdue arrears and appeal related matters
- To work closely with internal departments and external partners on arrears management, including regular communication with allstakeholders
- To assist with internal and external audit checks.
- To prepare reports and statistics for ad-hoc and regular reporting
- Ensure clients make payment within agreed payment terms
- Ensure proper documentation are in place and keeping department's essential documents (P&P, working manual, workflows etc) up-to-date.
- Maintain documentation standards in compliance with NKF Data Protection policy.
- Take the lead in reviewing, improving and refining administrative process/es where necessary and relevant.
- To assume other roles and responsibilities within the department as deem fit and necessary by the Management.
- At least 2 years of experience in credit control and collections
- Experience in making outward bound calls
- Strong knowledge and experience in Excel – master formulas, v lookup, pivot tables, analyse data etc
- Independent, self-motivated and a team player
- Positive mind set with a can-do attitude
- Able to work under pressure with minimum supervision
- Excellent communication and interpersonal skills to deal with partners and clients
- Keen to learn and able to deal to difficult clients
- Some experience in accounting will be beneficial
- Ability to organise own workload and meet timelines and targets
- This is a contract role from Sept 2024 to Feb 2025
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1 alternative title for "Executive, Arrears Management" using "en-US" language - Singapore - THE NATIONAL KIDNEY FOUNDATION
3 weeks ago
Description
Roles & ResponsibilitiesJob Role
Takes lead in providing administrative support and following up on the overdue accounts
Main Responsibilities
Qualifications
Degree or equivalent, administration and/or accounting related qualification
will be preferred
Experience
Soft skills
Note
Microsoft Office
External Audit
Microsoft Excel
Dashboard
Interpersonal Skills
Administration
Soft Skills
Accounting
Compliance
Administrative Support
Excel
Statistics
Team Player
Customer Service
