L1 Application Support Engineer - Singapore - APAR TECHNOLOGIES PTE. LTD.

APAR TECHNOLOGIES PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Job Description

As a L1 Application Support Executive, your responsibilities are to provide application support service for IT Application projects:

Provide 1st level troubleshooting to customers
Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
Able to do initial diagnostic, categorization, set priority, dispatch job
Able to support coordinate with Level 2 Support teams in incident/problem investigation and resolution.
Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
Man the incidents in System
Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
Ensure timely escalation of major and critical incidents.
Ensure timely submission of daily and periodic statistics and reports.
Ensure timely reporting of services outages or degradation and/ or batch failures
Perform daily systems and applications health checks
Perform testing on applications after Window/Server Patches
Stationed at customer sites

Requirement

Educational Qualification: Minimally, Diploma level
Work Experience: 1 years
Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows.

Working hours:

Mon to Thur: 8:30 am to 6:00 pm
Fri: 8:30 am to 5:30 pm

Working on Ad-hoc Shift: (If Required)

12-hour shift work including Weekends and Public Holidays
Day Shift: 8:30 am to 8:30 pm
Night Shift: 8:30 pm to 8:30 am

Off-days for Night Shift and Time-off for Day Shift

EA Number: 11C4879

Tell employers what skills you have

Troubleshooting
Microsoft Excel
Derivatives
Oracle
Investigation
Scripting
Unix
Logging
SQL
Application Support
Windows
Statistics
Java
Solaris
Linux
Incident Management

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