Customer Service Officer - Singapore - THE WRITE CONNECTION PTE. LTD.

THE WRITE CONNECTION PTE. LTD. Singapore

1 day ago

Description

Roles & Responsibilities

Job Highlights

Attractive remuneration
Collaborative environment with supportive colleagues and managers
Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
1 weekday off; 1 rest day
+/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

Explain our courses, education philosophy and pedagogy to potential customers
Promote TWC programmes to potential and existing customers
Build relationships with our customers
Handle phone and email queries effectively and promptly
Perform and manage sales transaction effectively and promptly

Administrative Duties

Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
Responsible for center's inventory and simple logistics
Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

Have minimum GCE 'A' levels or Diploma qualifications
Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
Able to display effective and efficient customer service abilities
Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
Willing to be trained according to TWC ethos and SOPs
Able to work independently and also a team player
Open to be deployed at other centers due to work exigencies

Tell employers what skills you have

Excellent Communication Skills
Sales
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
PowerPoint
Freight
Excel
Team Player
Microsoft Word
Customer Service
Able To Work Independently
Customer Service Experience

Service Officer

1 week ago

OCBC Bank Singapore

**Service officer** **-** **(**230000IS**)** · Roles & Responsibilities · - Manage overall branch cash holdings and movement · - Review and approve high value OTC financial transactions or transactions with special statuses · - Responsible for day-to-day customer service operatio ...
Customer Service Officer

2 days ago

JJ CONSULTING SERVICES Singapore

**Customer Service Officer (Office Hours/ Bukit Batok) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to custo ...
Customer Service Officer

8 hours ago

THE TALENT NETWORK PRIVATE LIMITED Singapore

**Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 2, AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour · **Requirements**: · - Min a Diploma in Customer Service Relation/ Hospitality / Tourism or re ...
Customer Service Officer

1 day ago

JJ CONSULTING SERVICES Singapore

**Customer Service Officer (Office Hours/ Ang Mo Kio) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to custom ...
Guest Services Officer

1 week ago

ANDAZ SINGAPORE Singapore

Come join us to express your Andaz as **Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. · You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the ...
Customer Service Officer

5 days ago

JJ Consulting Services Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customers either by ...
Customer Service Officer

1 week ago

JJ Consulting Services Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours / Yishun) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customers e ...
Customer Service Officer

5 days ago

THE TALENT NETWORK PRIVATE LIMITED Singapore

**Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 2,800.00 / MNC/ Central Area, 4 Days Work Week (Include Weekend), Office Hour · **Requirements**: · - Min a Diploma in Customer Service Relation/ Hospitality / Tourism or rel ...
Customer Service Officer

4 days ago

RECRUITPEDIA PTE. LTD. Singapore

Our client is a government related organisation, one of the leading players in the FMCG industry. Due to business needs, they are now recruiting Customer Service Officers to be part of their Customer service team for ongoing transformation projects. They are located in the West - ...
Customer Service Officer

6 days ago

Adecco - GS Perm Singapore

At least 1 year of customer service experience, in a contact centre environment · - Excellent Customer service skills · Customer Service Officer · - 5Days a week schedule (1 weekend and 1 weekdays off) · - Permanent role · - Office location - Town Area · Adecco is partnering with ...
Customer Service Officer

4 days ago

TIMES24 SINGAPORE PTE. LTD. Singapore

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. · **Responsibilities**: · - Check and monitor CCTVs for discrepancies, ...
Customer Service Officer

1 week ago

JJ CONSULTING SERVICES Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office hours at Bukit Batok) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to custo ...
Customer Service Officer

1 day ago

JJ Consulting Services Singapore

Our Client is an established company in Singapore, who is seeking to recruit a Customer Service Officer (Call Centre/ Office Hours/ West Area). · Customer Service Officer (Call Centre/ Office Hours/ West Area) · **Responsibilities**: · - Provide quality customer service to custom ...
Guest Services Officer

8 hours ago

BEVERLY HOTEL PTE. LTD. Singapore

**Job Description · 1) Provide quality customer service; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in & check-out during their stay. · 2) Thorough understanding of all hotel room categories, room rates and other general product ...
Customer Service Officer

1 week ago

JJ CONSULTING SERVICES Singapore

Our Client is an established company in Singapore, who is seeking to recruit Officers to join their Customer Service teams. · **Customer Service Officer (No-shift, Location: West/ East) · **Summary** · Interacts with customers through phone to provide effective service to every c ...
Account Services Officer

1 week ago

CTBC Bank Co., Ltd Singapore

**Account Services Operations**: · - Perform Anti-Money Laundering (AML) checks i.e. name screening. · - Provide support to business and ensure that the Bank operates in accordance with the relevant laws and regulations, policies and standards, for the prevention of money launder ...
Customer Service Officer

4 days ago

JJ Consulting Services Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers (Fresh Graduates can apply/ Immediate Opening. · Customer Service Officer (Full time/ Immediate Opening) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities** ...
Customer Service Officer

1 week ago

JJ CONSULTING SERVICES Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · **Customer Service Officer (Office Hours/ Location · - Bedok) · **Job Responsibilities · - Provide quality customer service to customers either by telephone or electronically ...
Customer Service Officer

4 days ago

Volt Singapore Singapore

**Customer Service Officer - 2 Years Contract - Singapore** · Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. · **The Responsibilities**: · - Follow-up with custome ...
Customer Service Officer

5 days ago

JJ Consulting Services Singapore

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours /Ang Mo Kio) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customer ...