- Lead a team responsible for post-sales support case management and pre-sales demonstrations on GNSS+INS products/services
- Mentor and develop the team to be technically competent in GNSS+INS products and applications across multiple industries.
- Manage the operations of all workshop functions to ensure quality and timely provision of GNSS equipment
- Inventory planning for provision of equipment orders
- Plans for and manages succession within the team
- Acts as escalation point to resolve complex support issues and identify areas of improvement.
- Initiate continuous improvements to elevate the customer experience
- Reviews, develops and implement new post-sales support processes or refine existing ones
- Performance analysis of products, services and applications for customers
- Coordinate the delivery of customer support in the field, system installations and training requests to customers
- Intermediate understanding of GNSS and INS concepts
- Good track record of providing technical support to customers
- Strong technical leadership within positioning markets, products and technology
- Demonstrated good leadership qualities and resource planning
- Experience in operations of workshop functions for testing and repair of GNSS equipment
- Fast, complete resolution of case work and field work
- Regional team KPI performance (time to first response, CSAT)
- Identify and anticipate problems for timely corrective actions
- Ability to maximize product success through understanding of customer applications
- University/college degree in a Geomatics or Electrical/Electronics engineering discipline
- 5+ years' experience in a 24/7 technical support role in positioning technology
- Experience in Marine/Offshore environment or Marine Autonomous Systems is an advantage
- Able to work independently and within tight deadlines and budgets
- Excellent writing and communication skills in English
- Strong knowledge of Safety Management Systems
- Familiar with Salesforce CRM and Infor Syteline ERP systems
-
Customer Support
1 week ago
Snaphunt Pte Ltd SingaporeCompany · Snaphunt Pte Ltd · Designation · Customer Support & Operations Executive · Date Listed · 06 Jun 2023 · Job Type · Entry Level / Junior Executive · - Full/Perm · Job Period · Immediate Start, Permanent · Profession · Admin / Secretarial · Industry · Computer and IT · Loc ...
-
Customer Support
2 days ago
NXCLOUD ASIA PTE. LTD. Singapore**Job Title**: · **Requirements and Responsibilities**: · - Diploma/Degree in Software Engineering is preferred · - Fresh graduates are welcome to apply, 2-3 years of work experiences within pre-sales or technical sales support in a telecommunication sector have an advantage · - ...
-
Customer Support
6 days ago
AffordAGraph Singapore**Job Role**: · - Customer Support (Community Engagement). · - (Horticulture-Education Industry/ Established Start Up). · **Requirements**: · - Friendly and approachable, with a cheerful disposition. · - Effective planning and organizational skills. · - Good communication skills. ...
-
Customer Support
1 week ago
Snaphunt Pte Ltd SingaporeCompany · Snaphunt Pte Ltd · Designation · Customer Support (Chinese - English Speaking) · Date Listed · 29 Aug 2023 · Job Type · Entry Level / Junior Executive · - Full/Perm · Job Period · Immediate Start, Permanent · Profession · Sales / Retail · Industry · Computer and IT · Lo ...
-
Customer Support
5 days ago
lalamove SingaporeLalamove is a tech-enabled company that is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or ...
-
Customer Support
6 days ago
Snaphunt Pte Ltd SingaporeCompany · Snaphunt Pte Ltd · Designation · Customer Support (Chinese - English Speaking) · Date Listed · 13 May 2024 · Job Type · Entry Level / Junior Executive · - Full/Perm · Job Period · Immediate Start, Permanent · Profession · Sales / Retail · Industry · Computer and IT · Lo ...
-
Customer Support
6 days ago
WALLEX TECHNOLOGIES PTE. LTD. SingaporeThe Job · **Your responsibilities will include**: · - Acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives. · - Developing strong internal relationships to optimise service delivery an ...
-
Customer Support
1 week ago
360 DGREE SERVICES PTE. LTD. Singapore**Responsibilities**: Explain products usage to existing customers with distributors on site Provide professional advice based on client's needs. Translation of Japanese to English/Mandarin vice-versa Business trips to Japan (optional)Requirements: Interpersonal communication ski ...
-
Customer Support
4 days ago
PRESIDENT TRADING COMPANY PTE. LTD. SingaporeOffice in a central location (Tiong Bahru MRT) · We are currently growing our team and are looking for someone with a positive personality who is able to understand concepts quickly. Experience in the mechanical / industrial field is favorable but not a requirement. · Career swit ...
-
Customer Support
1 week ago
ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED SingaporeJob Summary & Responsibilities · 1. Primary role: Logistics support, parts receiving, sending physically and in Onto Innovation oracle system. Inventory room management, parts stock take. This role will involve handling of items which may be bulky and require use of pallet jack. ...
-
Customer Support
2 days ago
Smarte Carte Singapore Pte Ltd Singapore**Core Responsibilities**: · - Attend to customer inquiries and provide excellent customer service experience · - Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services · - Perform opening and c ...
-
Customer Support Officer
6 days ago
Toll Group SingaporeAbout Toll Group · At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today ...
-
Customer Support Coordinator
1 week ago
RIVERA Singapore**Position Overview** · This is a junior position for a virtual customer service centre. As a Customer Support Coordinator, you will play an active role in checking on support tickets, tracking and following up with our clients and tech team. · **Responsibilities**: · - Monitor s ...
-
Customer Support Executive
4 days ago
EMSIL TECHNOLOGIES PTE LTD SingaporeWe are looking for Customer Support Executive to support our operations.Minimum Diploma of any Engineering fieldFresh grads may apply, training providedJob Responsibilities: · - Handle customer Industrial product enquiries - provide correct product specification to customers. - S ...
-
Customer Service Support
1 week ago
AETOS SUPPORT SERVICES PTE. LTD. Singapore**About AETOS**: · AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Ind ...
-
Customer Service Support
1 week ago
OMRON HEALTHCARE SINGAPORE PTE LTD SingaporeThe Customer Service Support will handle inbound calls focusing on first contact resolution while ensuring high customer service quality. · Training will be provided, with FAQ and knowledge sharing. · Work from Home arrangement from 2nd month onwards, after 4 weeks of working in ...
-
Customer Support Agent
1 week ago
SIX SingaporeWe drive the transformation of the financial markets. That's why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. · **Customer Support agent****: · Singapore | working from home up to 60% | Reference 5812 · As a Custome ...
-
Customer Support Executive
1 week ago
Sleek SingaporeSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, ...
-
Customer Support Manager
3 days ago
bitcastle Singapore**About this role** · As we expand and take a more active approach to global expansion, we are looking for a Japanese speaking Customer Support Manager to lead our customer support team in Japan and Vietnam. As part of the customer support team is located in Japan, this role will ...
-
Customer Support Agent
5 days ago
Janio Singapore Pte Ltd Singapore**Job Title**: Customer Support Agent · ABOUT JANIO · Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-e ...
APAC Team Lead, Core Customer Support - Singapur, Singapore - Hexagons Autonomy & Positioning division
1 week ago
Description
Overview
Hexagon's Autonomy & Positioning division is looking for a tech-savvy and personable APAC Team Lead, Core Customer Support to help us drive our business forward by providing 2nd tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers' success.
While part of a growing Global Core Customer Support team, this position will have a strong focus on supporting Veripos and NovAtel customers in the APAC (Asia Pacific) region and will report into the Regional Core Support Manager. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers. You may be a great fit if you have a passion for emerging technology, and desire to use your engineering skills to solve real-world challenges and shape the future of the GNSS Industry.
The Location: This position is based in Singapore.
Responsibilities
As APAC Team Lead, Core Customer Support , responsibilities include:
Qualifications
Must Have:
Key Success Criteria:
Qualifications & Experience:
Skills & Knowledge:
Not sure if you meet all the qualifications for this role? Let us decide At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply. For any questions about the role or our company, please email our team at