- Provide desktop support at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications, to ensure customer satisfaction and service operation are achieved
- Conduct installations based on customer's requirements and company specifications, from site inspections through to final sign-off and acceptance
- Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's sites
- Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
- First level troubleshooting of network connectivity in a LAN/WAN environment
- Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
- Assist in user/hardware movement and office relocations
- Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
- Provide user data and application recovery
- Maintain IT records and track on areas of responsibilities
- Diploma in Engineering, Computer Science/Information Technology or its equivalent
- At least 1 year of experience in a technical service role
- Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
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Desktop Support Engineer - Singapore - ALPSOFT TECHNOLOGIES PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Asset Management
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Windows 7
Computer Hardware
Operating Systems
Windows
Microsoft Windows
Customer Satisfaction
Technical Support