IT Executive - Singapore - DCI CONSULTANTS PRIVATE LIMITED

DCI CONSULTANTS PRIVATE LIMITED Singapore

1 day ago

Description

Roles & Responsibilities

Project description

The IT Executive is responsible for providing solutions to end users and the implementation, monitoring and maintenance of IT infrastructure.

A summary of the responsibilities of this position are, and not limited to, as follows:

Provide a good customer service experience for all end users in the organization by resolving all IT support requests in compliance with Service Level Agreements (SLAs) while ensuring usage of ticketing system

Assist in offboarding process for resigned/terminated users and the procurement process of IT equipment with procurement admin

Assist application or infrastructure teams in testing and troubleshoot hardware/software issues as required

Enforce compliance to security practices in the workplace

Partner with product support to repair/replace faulty IT equipment accordingly; maintain service records and inventory of IT equipment

Escalation of service cases to L2 and L3 when applicable and update knowledge base (KB) with known or resolved issues

Carry out deskside support when applicable and assisting end user in logging of case if required

Adherence to safety practices in workplace

Value Add of Position

Ability to build and maintain a positive relationship with various stakeholders

Qualifications and Education Requirements Education:

Minimum Diploma in Computer Science or related discipline from a recognized institution

Experience:

Minimum 1 year of experience in IT-related industry

Ability to work as a team member

Ability to work creatively and analytically in a problem-solving environment

Office Location : Gul Circle/Upper Bukit Timah

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Ticketing
Interpersonal Skills
Inventory
Administration
Service Level
Procurement
Logging
Accounting
Compliance
Team Player
Case Management
Able To Work Independently
Customer Service Experience

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