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    Client Service Officer - Singapore - INNOQUEST DIAGNOSTICS PTE. LTD.

    INNOQUEST DIAGNOSTICS PTE. LTD.
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    Description
    Roles & Responsibilities

    Job Description

    • Attend and follow-up telephone inquiries from Doctors and Clients in a timely manner.
    • Great professional telephone manner and excellent initiative.
    • Collating diagnostic reports to be sent to doctors and clients.
    • Maintains Standard Operating Procedures in the department at all times.
    • Assist in other administrative tasks assigned by the Operations Manager.
    • Effective communications skill and ability to work with all levels of staff and management.

    Job Requirements

    • Able to commit to a 5.5 days (Mon-Sat) work week, rotating shift schedule inclusive of a rostered Sunday and Public Holiday shift.
    • Minimum GCE N & O-Level with at least 1 year of relevant call centre work experience, preferably in healthcare industry.
    • Strong customer service, communication and interpersonal skills
    • Excellent phone etiquette and positive learning and working attitude
    • Fluent in written & spoken English
    • Computer literate, Proficient in Microsoft Office and Excel
    • Hardworking, responsible, multitask and meticulous attention to detail

    *Only shortlisted candidates will be contacted for an interview.

    Tell employers what skills you have

    Front Office
    Healthcare Industry
    Microsoft Office
    Microsoft Excel
    Quality Assurance
    Interpersonal Skills
    Data Entry
    Attention to Detail
    Team Player
    Customer Service
    Laboratory

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