Jobs

    Assistant Manager, Customer Care - Singapore - GOLDBELL CAR RENTAL PTE. LTD.

    GOLDBELL CAR RENTAL PTE. LTD.
    GOLDBELL CAR RENTAL PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Remuneration: Basic + Transport Allowance + HP Allowance
    Eligible for June bonus & December bonus

    Work Location: 10 Raeburn Park, #02-01, Singapore
    (Nearest Carpark: 108 Spottiswoode Carpark (HDB))

    Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
    Saturdays (Alternate): 08:30 AM - 12:30 PM
    Sundays: Rest

    Flexi Dollars: $1,000

    Annual Leave: 18 days

    • Manage daily operational activities.
    • Manage cost recovery.
    • Manage customer feedback/complaints and service recovery.
    • Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
    • Manager operation and maintenance of GBCR vehicle fleet.
    • Manage LTA compliance and reporting.
    • Manage new rental and projects.
    • Develops and implements preventative maintenance programs.
    • Manage repair and maintenance budgets.
    • Vendor management and relationship.
    • Resolve escalated issues arising from operations and requiring coordination with other departments.
    • Fleet planning, utilisation and vehicle movement.
    • Manage staff welfare, discipline, work performance and HR matters.
    • To take lead of all matters within the department and company.
    • Perform ad hoc duties as assigned by supervisors.

    Requirements

    • More than 1 year Class 3 driving license
    • Proficient in MS Office
    • LTA Compliance and Accident claims knowledge
    • Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude
    • Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally)
    • Min GCE O Level/ Diploma
    • At least 2 years of relevant experience
    • Must be contactable by means of handphone at any time including weekend and PH
    Tell employers what skills you have

    Microsoft PowerPoint
    Budgets
    Microsoft Office
    Microsoft Excel
    Work Well Under Pressure
    Customer Care
    Service Recovery
    MS Office
    Vendor Management
    Compliance
    Driving License
    Pressure
    Class 3 Driving License
    Customer Satisfaction
    Vehicle Maintenance
    Customer Service


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