Jobs

    Executive, Guest Service - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

    ASCOTT INTERNATIONAL MANAGEMENT PTE LTD
    ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore

    Found in: Talent SG 2A C2 - 4 days ago

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    Description
    Roles & Responsibilities

    Night Auditor

    You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

    Responsibilities

    You will:

    • Assist residents with check-in and check-out procedures
    • Make and confirm reservations
    • Respond to all queries through walk-ins, emails, calls and assist with requests.
    • Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
    • Verify revenue from all sources and follow up on any discrepancies in reports
    • Account for all financial transactions at the front desk accurately during your shift
    • Handle end-of-day bookkeeping, auditing and account reconciliation
    • Handle and record residents' complaints, feedback and perform the appropriate service recovery.
    • Perform end-of-day procedures and produce daily reports
    • Perform related tasks as assigned

    Job Requirements

    You have:

    • At least 2 years of relevant work experience preferably in the hospitality industry
    • Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
    • Serviced-oriented, attentive to details and observant
    • Knowledge of night audit processes
    • Passion in learning a variety of tasks
    • Willingness to perform permanent night shifts
    Tell employers what skills you have

    Coaching
    Front Office
    Restaurants
    Quality Assurance
    Housekeeping
    Interpersonal Skills
    VIP
    Hospitality Industry
    Opera
    Bookkeeping
    Team Player
    Customer Service
    Hotel Management
    Directing
    Safety Training
    Hospitality

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