Desktop Support Engineer - Singapore - WORKLE PTE. LTD.

WORKLE PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Position: 12 Months contract

Working location: Kaki Bukit

Mon to Fri 9am - 6pm

Salary: up to $3,800 (depends on experience)

L1 & L2 Support experience

Job Duties:

Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Resolve issues that occur outside work hours whenever needed.
Other tasks and projects as assigned by Manager or Management.

QUALIFICATION &EXPERIENCE:

ITE/Diploma in Information Technology from recognized institutes.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 4- 5 years.
Hands-on experience and knowledge in troubleshooting and deploying Windows 10
Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
Hands-on experience and knowledge in troubleshooting users and support of MSOffice products
Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity
Basic Support and Troubleshooting of other desktop software used by the office
Basic support on iPhone / iPad / Android phones
Knowledge of IT procurement, order and delivery process flow, and protocols
Ability to work effectively in a multicultural environment
Ability to deal with ambiguity, negotiation, and unorganized situation
Ability to leverage available tools such as subscription services, internet, or other online services to support functions
Provide support for a general IT request like VC connectivity/ Mobile Email Activation.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA's.

EA License No: 19C9611
EA Personnel Reg No: R Teng Wei Mun (Celest)

Tell employers what skills you have

Negotiation
level 2 support
Troubleshooting
Windows 10
Hardware
RF
Active Directory
Administration
Information Technology
Wireless
Procurement
Service Desk
Networking
Pressure
Windows
Writing
VC
VPN
Ability to Prioritize
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