Product Management Intern - Singapur, Singapore - PRISM+

PRISM+ Singapur, Singapore

22 hours ago

Full time

Description

Key Responsibilities

Application Testing and Test Case Management:

Create and maintain detailed test plans and test cases based on application requirements and user stories.
Conduct thorough functional testing of the smart home application.
Perform compatibility testing on various devices and platforms.
Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

Evaluate the user interface (UI) and user experience (UX) of the application.
Provide feedback and recommendations to enhance the overall UI/UX design.
Work with the design team to implement UI/UX improvements.

Application Improvement:

Collaborate with the development team to identify areas for application improvement.
Assist in conducting usability testing and gathering user feedback.
Document and report software bugs and issues for resolution.

Data Analytics:

Collect and analyze user data to gain insights into application usage and performance.
Assist in developing and maintaining data dashboards and reports.
Contribute to data-driven decision-making processes to improve the application.

Operational Support:

Monitor the application's operational performance and availability.
Assist in identifying and resolving operational issues and disruptions.
Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
Provide clear and meticulous solutions to customer problems.
Escalate complex issues to the appropriate team members when necessary.

User Training:

Assist in creating user guides and tutorials for the application.
Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

Maintain comprehensive records of customer interactions and resolutions.
Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

Handle various ad hoc tasks and projects as assigned by the team or management.
Adapt to new challenges and contribute to the overall success of the department.

Requirements

Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
Familiarity with testing methodologies and tools
Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
Effective communication skills, both written and verbal.
Ability to work well in a collaborative team environment.
Eagerness to learn and adapt in a fast-paced, dynamic work environment

Benefits

What We Offer:

Valuable hands-on experience in a startup environment
Collaborative and dynamic work culture
Opportunity to make a meaningful impact on the company
Potential for future employment opportunities

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