Jobs

    Area Manager - Singapur, Singapore - foodpanda

    foodpanda
    foodpanda Singapur, Singapore

    6 days ago

    Default job background
    Full time
    Description

    Job Description

    We are looking for a highly-driven and motivated Area Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

    The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

    About the job:

    This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.

    Responsibilities:

    Rider Supply

  • Assist with the overall rider onboarding process for new riders
  • Perform general administrative duties and manage onboarding/offboarding processes
  • Update and maintain the applicants' record system on a daily basis
  • Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
  • Coordinate and follow-up on applicants' recruitment processes
  • Other ad-hoc duties as assigned
  • Fleet Management

  • Supervise equipment collection and riders onboarding
  • Manage inventory for fleet and office and report any issues to HQ
  • Communicate closely with other teams ( call centre, dispatching, HR and finance team)
  • Perform any newly developing fleet management activities
  • Rider Support (FreshDesk)

  • Maintaining a positive, empathetic and professional attitude toward riders at all times
  • Responding promptly to riders inquiries
  • Acknowledging and resolving riders tickets
  • Knowing our products inside and out so that you can answer questions
  • Communicating and coordinating with Head Office as necessary
  • Providing feedback on the efficiency of the customer service process
  • Qualifications

    Requirements:

  • Candidate must possess at least a Diploma/Bachelor's Degree
  • Strong excel and data management skills, SQL is a plus
  • Flexible, dynamic and engaging, with strong interpersonal and communication skills
  • Enjoy working in a vibrant and fast-paced environment
  • Willing to work shift hours including weekends and public holidays
  • Has initiative, assertiveness and possess excellent interpersonal skills

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