Jobs

    Executive, Reservation - Singapur, Singapore - Ascott International Management Pte Ltd

    Ascott International Management Pte Ltd
    Ascott International Management Pte Ltd Singapur, Singapore

    Found in: Talent SG C2 - 5 days ago

    Default job background
    Full time
    Description

    Job Description

    Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction levels and feedback for service improvement Manage reservation operations - Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy- Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows- Collaborate with relevant departments on group allocations and reservations and special guests' requests- Monitor team's compliance with property's standards and procedures for reservation operations- Execute risk response activities to manage system downtime Manage room inventory - Monitor room sales and booking pick-up rates for management reporting- Monitor occupancy levels and escalate sudden changes in levels for appropriate follow-up- Verify room inventory and availability of room types and rates on booking platforms- Verify and analyse reservations reports for management updates - Analyse reservation forecasts by reviewing seasonal and historical trends Create sales opportunities - Guide team on the use of positive selling approaches to maximise yield in occupancy- Identify new contacts and respond to sales opportunities to maximise revenue- Propose promotional packages to increase room sales Manage human resources, finance and continuous improvement- Implement innovation, productivity and technology enhancement plans to improve reservation operations and service delivery- Facilitate opportunities for knowledge and information sharing to achieve team goals- Identify skills development needs and implement training plans to enhance team capabilities- Coach team members to improve service performance

    Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

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