Desktop Support Engineer - Singapur, Singapore - NCS

NCS Singapur, Singapore

2 weeks ago

Description

Are you searching for impactful work that makes a difference? Ready to utilize your expertise to create lasting value? At NCS, a top technology services firm in Asia Pacific, we're all about utilizing technology to drive extraordinary outcomes and deliver real value for our people, communities, and partners. Join our diverse team of 12,000 professionals as an IT Desktop Support and be part of something special.

What we aim to achieve together:

Provide prompt desktop support to customers as the first contact point, addressing a variety of IT topics and issues.
Ensure software, licenses, and operations comply with standards.

Responsibilities:

Perform Desktop Support services to users.
Receive, document, and resolve end user help requests, escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging and asset inventories.
Perform technical escalation to 3rd party vendors or resolver groups.
Update Incident records and create/update work instructions and document standards and procedures when necessary.

A little about you:

Diploma graduate with 1 year of desktop support experience.
Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
Clear Spoken & Written English.
Possess at least one of the specified certifications or their equivalent.
Previous IT helpdesk and/or call centre support experience preferred.
Demonstrate knowledge in workstation support and related components.
Good verbal and written communication skills with strong coordination abilities.
Ability to prioritize effectively, work with a sense of urgency, and communicate well with teammates and managers.

About NCS Group

At NCS Group, we strive for extraordinary impact every day. Our talent-led approach ensures our best people are empowered to lead, supported by the right structure, processes, and tools to deliver top-quality services to our clients.

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