- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA document for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent Chinese & English written and verbal communication skills are required
- Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
-
Support Engineer
Found in: Talent SG 2A C2 - 1 day ago
UPPER SPRING CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · We are representing our client (A Software Engineering Firm) to look for IT Support Engineer to complement their existing team. The IT engineer is responsible for day to day operation of Premise Exchange and O365 services. Ensuring high-availability and ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 3 days ago
NCS PTE. LTD. SingaporeRoles & Responsibilities · NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
SPH MEDIA LIMITED SingaporeRoles & Responsibilities · About Us · SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding ou ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 5 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · L2 IT Support Engineer (12 months contract, renewable) · Working Day: Mon to Fri · Working Hours: 9am - 6pm · Office Location: Kaki Bukit · Salary: $3,400 - $3,600 · Job Summary: · Candidate will be stationed at Client's premises and provide support for ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · L1 IT Support Engineer (12 months contract, renewable) · Working Day: Mon to Fri · Working Hours: 9am - 6pm · Office Location: Kaki Bukit · Salary: $2,600 - $2,800 · Job Summary: · You will be stationed at Client's premise and provide support for client ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 6 days ago
SMART FORTE CONSULTING LLP SingaporeRoles & ResponsibilitiesTo advise and support on customer's hardware issues / requirement (Upgrade of Ram etc.) · Handle customer compliments / complains, crisis prevention, problem solving · Manage projects from end to end · To analyze existing processes and suggest improvement ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 1 day ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · Working Day: Mon to Fri · Working Hours: 9am - 6pm · Office Location: Kaki Bukit · Salary: $2,600 - $2,800 · Job Summary: · You will be stationed at Client's premise and provide support for client's IT administration and related support for users. · Res ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 5 days ago
SMART FORTE CONSULTING LLP SingaporeRoles & ResponsibilitiesEnd user support · Assist in Operating Systems Migration and related support. · Support and troubleshooting of hardware and software failures or problems. · Responsible for correcting all problems associated to supported list of End User Equipment and Soft ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 2 days ago
MICROBIT INFORMATION SYSTEMS PTE LTD SingaporeRoles & Responsibilities · The primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment. · Provide first level troubleshooting of devices, maintenance of laptops and tablets · Installation and configuration ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 9 hours ago
JCDECAUX OUT OF HOME ADVERTISING PTE. LTD. SingaporeRoles & Responsibilities · We are looking to hire an IT Support Engineer who will play an important role in supporting both, end user and IT infrastructure & network needs of the organization. · This is an entry position who reports directly to the Head of IT and works closely wi ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 1 day ago
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD SingaporeRoles & Responsibilities · User Support · Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. · Guide users through basic troubleshooting steps to resolve common IT problems. · Escal ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
INEOS PHENOL SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Summary · Under the supervision of the Singapore IT Manager, the IT Support Engineer provides basic IT support for the various IT services and components at the Singapore manufacturing facility · Job Description · 1. Administrative/General: · Be the fro ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 2 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · Working Day: Mon to Fri · Working Hours: 9am - 6pm · Office Location: Kaki Bukit · Salary: $3,000 - $3,600 · Job Summary: · Candidate will be stationed at Client's premises and provide support for client's IT administration and related support for users ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
ORCHID LAUNDRY SingaporeRoles & Responsibilities · **Position Overview:** · The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software i ...
-
Support Engineer
Found in: Talent SG 2A C2 - 5 days ago
SAFRAN ELECTRONICS & DEFENSE SERVICES ASIA PTE. LTD. SingaporeRoles & Responsibilities · Duties and Responsibilities: · Customer Support · Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region · Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pa ...
-
Support Engineer
Found in: Talent SG 2A C2 - 3 days ago
NEXGEN WAFER SYSTEMS PTE. LTD. SingaporeRoles & Responsibilities · About NexGen Wafer Systems · NexGen Wafer Systems provideshigh-end processing equipment for fast-growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies. We are committed to providin ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
CADI SCIENTIFIC PTE. LTD. SingaporeRoles & Responsibilities · Job Description · Provide onsite support at client's premise, remote support by phone and email, and standby support; · Meet service level expectations by responding promptly to clients' incident tickets and liaising with internal team to close the tick ...
-
Support Engineer
Found in: Talent SG 2A C2 - 1 day ago
TALENT TRADER GROUP PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Provide technical support to customers regarding various technical issues. · Serve as the first point of contact for customer inquiries and troubleshoot technical issues · or product questions via phone, email, or chat · Work closely ...
-
Support Engineer
Found in: Talent SG C2 - 1 day ago
Talent Trader Group Singapur, Singapore Full timeResponsibilities: · Provide technical support for audio technologies and systems to clients. · Troubleshoot and resolve technical issues related to audio equipment and software. · Collaborate with cross-functional teams to design and implement audio solutions for clients. · Condu ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 4 days ago
MCLINK ASIA PTE. LTD. SingaporeRoles & Responsibilities · Job description · 1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems. · 2) Provide technical support to customers via email, phone and onsite. · Responsibilities · ...
Senior Technical Support Engineer - Singapore - Palo Alto Networks
Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
Your Experience
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
 Pte Ltd&v=024){kind=logo}
