- AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
Work on functional design, process design (including scenario design, flow mapping),
Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs - AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance - CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
- User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot's behavior and performance
Recommend and make changes to responses and train the Bot for optimal response based on customers' feedback
Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow. - DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance - Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
Provide report and dashboard updates on bot & live chat performance - Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
Commit to maximize the result by taking ownership and hold one another accountable
Communicate by speaking up and be open to honest feedback
Collaborate and support each other to win
Create action plan with clear targets/outcomes and execute with discipline
Cultivate positive customer relationships through quality service - Polytechnic / Higher NITEC / Degree
- Min. 1 year working experience in AI/Chatbot development
- Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
- Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
- Experience managing multiple projects to a deadline
- Excellent time management and organization skills
- Strong attention to detail and customer service fundamentals
- A proactive attitude to problem solving and delivering of end results
- Passion for technology and creating a great customer experience
- Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
- Good analytical, critical thinking and problem solving skill.
- Strong inter-personal and written communication.
- Interest in building processes, structure, and documentation.
-
Management Executive
Found in: Talent SG 2A C2 - 5 days ago
WISDOM ENVIRONMENTAL SERVICES PTE. LTD. SingaporeRoles & Responsibilities · Cleaning Company Requires: · Management Executive · Possess Diploma Qualification or equivalent · Willing to work in Cleaning Industry and in outdoor environment · Willing to work rotated shift · Monthly salary range from $3,000 - $4,000 · Tell employe ...
-
Management Executive
Found in: Talent SG 2A C2 - 5 days ago
TARGET RECRUITMENT PTE. LTD. SingaporeRoles & Responsibilities · Job Description · Responsibilities: · Consolidating financial information obtain from the different markets/subsidiary companies in the region · Analyzing current and past financial data. Create financial models for decision support. Also perform varian ...
-
Management Executive
Found in: Talent SG 2A C2 - 3 days ago
LES AMIS HOLDINGS PTE. LTD. SingaporeRoles & ResponsibilitiesEnsure the daily restaurant service operations are properly executed and performed · Work with fellow team members to ensure a good and conducive working environment · Assist the outlet managers in ensuring all restaurant supplies are well stocked and mana ...
-
Management Executive
Found in: Talent SG 2A C2 - 4 days ago
Lions Home for the Elders SingaporeRoles & Responsibilities · Reports to: CEO & Deputy CEO · Job Responsibilities: · Assist CEO concerning Management Board matters · Executive administrative duties pertaining to Management Board · Assist CEO in the organisation and preparation of Management Board meetings and Ann ...
-
Management Executive
Found in: Talent SG 2A C2 - 5 days ago
PEPERONI PTE. LTD. SingaporeRoles & ResponsibilitiesEnsure the daily restaurant operations are properly executed and performed · Work with fellow team members to ensure a good and conducive working environment · Assist the outlet chefs in ensuring all restaurant supplies are well stocked and managed · Assis ...
-
Management Executive
Found in: Talent SG 2A C2 - 3 days ago
Lions Home for the Elders SingaporeRoles & Responsibilities · Reports to: CEO & Deputy CEO · Job Responsibilities: · Assist CEO concerning Management Board matters · Executive administrative duties pertaining to Management Board · Assist CEO in the organisation and preparation of Management Board meetings and Ann ...
-
Management Executive
Found in: Talent SG 2A C2 - 6 days ago
LIAN CHENG CONTRACTING PTE LTD SingaporeRoles & Responsibilities · Cleaning Company requires: · Management Executive · Possess Diploma Qualification · Willing to work in Cleaning Industry and in outdoor environment · Willing to work rotated shift · Monthly salary range from $3,000 - $5,000 · Tell employers what skills ...
-
Executive Manager
Found in: Talent SG 2A C2 - 5 days ago
CHAMBER MUSIC AND ARTS SINGAPORE LIMITED SingaporeRoles & Responsibilities · Marketing – strategy and execution · - direct online marketing efforts via various specialised channels including email, eDMs,Facebook, Instagram, LinkedIn and more · - review all marketing collaterals eg. eDM designs, social media campaigns, video clip ...
-
Management Executive
Found in: Talent SG 2A C2 - 23 hours ago
GOLDEN AGRI INTERNATIONAL PTE LTD SingaporeRoles & Responsibilities · Program Overview · This program is geared towards developing individuals as future leaders in various aspects of GAR's global downstream business. As a Management Executive attached to the CEO Office (Downstream), this 18 – 24 months program allows you ...
-
Management Executive
Found in: Talent SG 2A C2 - 6 days ago
SEARCHASIA CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Provide executive assistant support to Senior Management and develop management reports and presentations · Manage sensitive and confidential information with discretion · Perform annual year-end budget and risk analysis for the Divi ...
-
Management Executive
Found in: Talent SG 2A C2 - 1 day ago
NEXTBEAT SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Job Descriptions · Ensure the daily restaurant service operations are properly executed and performed · Work with fellow team members to ensure a good and conducive working environment · Assist the outlet managers in ensuring all restaurant supplies are ...
-
Management Executive
Found in: Talent SG 2A C2 - 5 days ago
INDIGO BLUE KITCHEN PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities · Ensure the daily service operations are properly executed and performed · Work with fellow team members to ensure a good and conducive working environment · Assist manager in managing the day to day operations in the restaurant as app ...
-
Management Executive
Found in: Talent SG 2A C2 - 4 days ago
PALMS FOOD INTERNATIONAL PTE LTD SingaporeRoles & Responsibilities · Position title: Management Executive · Reports to: Store Manager / Area Operations Manager · Position summary: The Sandwich Artist greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light ...
-
Management Executive
Found in: Talent SG 2A C2 - 3 days ago
ABER CARE PTE. LTD. SingaporeRoles & Responsibilities · Job Scope: · General administratives duties with management board meeting · Assist with preparation and organisation of meetings · Write minutes for meetings · Assist with PDPA and Risk Management related responsibilty · Ensure good time management skil ...
-
Management Executive
Found in: Talent SG 2A C2 - 1 day ago
THE COCONUT CLUB PTE. LTD. SingaporeRoles & Responsibilities · The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture. · The ...
-
management executive
Found in: Talent SG 2A C2 - 6 days ago
HAI DI LAO HOLDINGS PTE. LTD. SingaporeRoles & Responsibilities · Job Description & Requirements · 1. Receive training and perform duties in various sections of company's operations such as Service Department, Kitchen Department, Supporting Function Department etc; · 2. Gain deep and thorough knowledge of the company' ...
-
Management Executive
Found in: Talent SG 2A C2 - 4 days ago
CHANGING FACES PTE. LTD. SingaporeRoles & ResponsibilitiesAll the service aspects with a gradual introduction to management tasks and roles. · Serving food/drinks over the counter to customers. · Heat up of products as and when required by customers. · Inform customers of current/upcoming promotions. · Provide su ...
-
Executive Manager
Found in: Talent SG 2A C2 - 1 day ago
MODERN BEAUTY SALON (S) PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Develop and direct organizational strategies · Draft and implement organizational policies and philosophies · Oversee day-to-day business activities · Conduct employees' performance reviews · Create sound business plans · Coach depar ...
-
management executive
Found in: Talent SG 2A C2 - 1 day ago
JPS JAY PTE. LTD. SingaporeRoles & ResponsibilitiesDeveloping and directing organizational strategy. · Drafting organizational policies and philosophies. · Overseeing day-to-day business activities. · Conducting performance reviews. · Preparing comprehensive budgets. · Reporting on revenue and expenditure. ...
-
Management Executive
Found in: Talent SG 2A C2 - 4 days ago
EQUE PTE. LTD. SingaporeRoles & Responsibilities · Working Location: Central · Working hours: 10am to 6pm (Monday to Friday) · Your role: · Be open to learn new things and enjoy the learning journey · Drive daily operations and service of all areas of business · Job rotation between various departments ...
Chatbot Management Executive - Singapore - INCOME INSURANCE LIMITED
Description
Roles & ResponsibilitiesThe AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.
The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.
The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.
Job Responsibilities
Qualifications:
Chatbot
Microsoft Office
Pandas
Dashboard
Strong Attention To Detail
Customer Experience
Customer Interaction
Customer Engagement
Customer Relationships
Advanced Excel
Artificial Intelligence
User Experience
Problem Solving
Functional Design
PowerBI
Python
Artificial Intelligence Application
Customer Service
Data Analytics