Support Analyst - Singapur, Singapore - Nityo Infotech

Nityo Infotech Singapur, Singapore

19 hours ago

Description

Key Responsibilities· Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented· Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management · Collaborate with the development team in identifying resolutions and transitioning of releases into production environment· Participate in BCM activities or infrastructure related upgrade· Responsible of capacity management. To monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as neededKey Requirements· Degree in computer science/engineering or related disciplines.· Min 6 years of experience in application development and support environment in ETL, Data Lake, Data warehouse, and business intelligenceMin 2 years experiences in Big Data using Cloudera (CDH or above), Hive, Impala, HDFS, YARN, pig , Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark. · Excellent communication, interpersonal and analytical skills· Excellent knowledge of banking business data across various sectors· Excellent & proven Incident/Problem Management and organization skills a mustPage 2 of 2· Individual must have working experience in ETL, Data warehouse, Big Data and various business intelligence tools on Unix/Windows platforms.· Knowledge of ITIL of similar framework will be advantage· Mandatory Technical skills : Teradata, Informatica, Cloudera Hadoop, Oracle, Qliksense, MS BI, Unix/Linux, AS400, Control-M and Shell scriptingOther skills for ETL, Datawarehouse, BI, and Big Data skills are good advantages

Experience Required

6 - 8 Years

Industry Type

Location

Singapore

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