Jobs

    Service Ambassador - Singapur, Singapore - LOTTE Travel Retail Singapore

    LOTTE Travel Retail Singapore
    LOTTE Travel Retail Singapore Singapur, Singapore

    6 days ago

    Default job background
    Full time
    Description

    · Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services

    · Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements

    · Provide recommendations on liquor and tobacco products

    · Build strong, lasting relationships with travelers through active engagement

    · Proactive to utilize upselling techniques to achieve sales target

    · Stay informed on duty-free allowances, age restrictions, and relevant regulations

    · Resolve travelers concerns or complaints promptly and professionally

    · Handle cashiering transactions accurately and efficiently

    · Monitor and maintain healthy inventory levels

    · Be the company's front line ambassador to uphold company's branding and image.

    · Housekeeping and adhere to visual merchandising guidelines provided by the management

    · Any other duties assigned by the Supervisors or Managers in charge.

    Requirements

    · At least 3 years of customer service experience in retail or hospitality industry preferred

    · Excellent communication and interpersonal skills to engage with travelers effectively

    · A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment

    · Multilingual skills will be an added advantage to assist international travelers

    · Able to commit to rotating shift hours, including public holidays and weekends

    · Some level of knowledge, skill and familiarity with technology preferred

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