Technical Support Engineer(Permanent) - Singapore - PAN-ASIA RESOURCES PTE LTD

PAN-ASIA RESOURCES PTE LTD Singapore

6 days ago

Description

Roles & Responsibilities

One of our system integrator clients is looking for technical support engineers,this would be permanent position with our client:

Job Summary –

· Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

· Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

· College degree or above

· Knowledge in customer support

Years of experience needed –2 years.

Technical Skills:

· Provide professional remote technical support services for client users

· Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

· Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

· Special cases are upgraded in time, and cooperate with other teams to solve user problems.

· Clearly and completely record case information in the system according to the process.

· Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Tell employers what skills you have

Troubleshooting
Oracle
Hardware
Customer Support
SQL
Good Communication Skills
Networking
Windows
Communication Skills
Java
Debugging
Linux
JOVIAL
Technical Support

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