Service Manager - Singapur, Singapore - Festo

Festo Singapur, Singapore

3 days ago

Description

Provides strong leadership across the team. Responsible for service business and execution. Single point of contact regarding initiation, coordination and follow up of service jobs. Handles services commercially from inquiry, service agreement, quotation to invoice and coordinates planning and execution of service jobs. Monitors performance and drives continuous process and resources improvement.

Key Accountabilities

Initiation, scheduling, coordination and follow up of services activity

Assign task and service job to service engineer

Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.

Planning, and ensure documentation and reporting of service activities

Customer contact, related to the service execution.

Quick, competent and reliable assistance and consultation of the customer

Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)

Commercial sales process handling (system related quotation, pricing, invoicing...)

Decides about the prioritisation of services in the case of shortage or time conflicts

Ensures human and non-human resource provision, processes, and tools available.

Recruits, develops, and trains the colleagues in his responsibility according to their potential and the needs of the company in cooperation with HR

Monitors performance and the use of resources and drives continuous improvement

Monitors the cost and effectiveness of the activities in order to stay within the budget

Responsible for annual budged and mid-range planning process

From time to time perform service engineering task

To perform any ad hoc tasks been assigned by Line Manager from time to time

Job Requirements

Bachelor's Degree in Mechatronic or Electrical

Relevant Master's Degree, but not mandatory

Minimum 3 years' experience in leading a team

Customer service oriented

Solid organizational skills with ability to multi-task

Determined self-starter

Strong interpersonal and communication skills

Good spoken and written in English

You can expect the following with us:

The good feeling working for a family-owned company with a safe and solid financial basis

Freedom to explore, innovate and realise your own ideas

Competitive compensation with attractive perks and other benefits

Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity

Lifelong learning with great conditions for individual further development

Flexible working models depending on the respective workplace for a good balance of work and private life

Highly modern working environment, infrastructure and communication technologies

Great family and health services for your well-being

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