Technical Support Engineer - Singapore - OUR RECRUITERS LLP

OUR RECRUITERS LLP Singapore

1 week ago

Description

Roles & Responsibilities

be the primary technical contact for customers
Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
identify and translate customers' requests ;
handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
Occasionally promote to customers Company's technical training sessions and sales of spare parts and repairs ;
Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
be the technical interface within Company's departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
identify potential sales opportunities and forward the information to the sales teams.
Identify the spare parts needed for Sales team to quote to customer
Recommend spare parts needed for regular maintenance/during troubleshooting
Acts as last form of technical checks to make sure the spares quoted is according to customer's requirement
curb warranty costs.
be responsible for the collection of outstanding payments for the Customer Service department
maintain proper records of interaction with customers within the CRM tool
control offers and order confirmation as per applicable procedures

To be our next Technical Support Engineer you will :

Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
Be service oriented and customer focused,
Be safety conscious,
Be autonomous, rigorous in your work, organize and be able to work under pressure.
Be willing to travel if needed.

Tell employers what skills you have

CRM
Field Service
Troubleshooting
Technical Assistance
Hardware
Purchasing
Marine Engineering
Technical Training
Networking
Interventions
Warranty
Customer Service
Linux
Mechanical Engineering
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