Jobs

    Executive, Guest Service - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

    ASCOTT INTERNATIONAL MANAGEMENT PTE LTD
    ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore

    Found in: Talent SG 2A C2 - 2 days ago

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    Description
    Roles & Responsibilities

    You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

    Responsibilities

    You will:

    • Assist residents with check-in and check-out procedures
    • Ensure all residents are attended to at the Front Desk
    • Issue apartment access key cards
    • Attend to and anticipate all residents' queries and needs
    • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
    • Manage residents' accounts, information and apartment availability in the system
    • Perform simple bookkeeping
    • Make and confirm reservations
    • Assist with the onboarding process for new employees
    • Respond to all queries through walk-ins, emails and calls and assist with requests
    • Handle and record resident feedback and complaints, referring them to supervisors and managers
    • Receive and convey messages to residents promptly
    • Handle the safekeeping of cash and residents' valuables and belongings
    • Perform related tasks as assigned

    Job Requirements

    You have:

    • 2 years of relevant work experience preferably in the hospitality industry
    • Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
    • Service-oriented
    • Passion in learning a variety of tasks, including handling paperwork
    • Willingness to perform shifts
    Tell employers what skills you have

    Coaching
    Front Office
    Restaurants
    Quality Assurance
    Housekeeping
    Interpersonal Skills
    VIP
    Hospitality Industry
    Opera
    Bookkeeping
    Team Player
    Customer Service
    Hotel Management
    Directing
    Safety Training
    Hospitality

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