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Service Officer
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OCBC Bank Singapore**Service officer** **-** **(**230000IS**)** · Roles & Responsibilities · - Manage overall branch cash holdings and movement · - Review and approve high value OTC financial transactions or transactions with special statuses · - Responsible for day-to-day customer service operatio ...
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Customer Service Officer
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Customer Service Officer
1 day ago
JJ CONSULTING SERVICES Singapore**Customer Service Officer (Office Hours/ Ang Mo Kio) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to custom ...
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Customer Service Officer
1 week ago
JJ Consulting Services SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours / Yishun) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customers e ...
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Customer Service Officer
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JJ CONSULTING SERVICES SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · **Customer Service Officer (Office Hours/ Location · - Bedok) · **Job Responsibilities · - Provide quality customer service to customers either by telephone or electronically ...
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Customer Service Officer
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RECRUITPEDIA PTE. LTD. SingaporeOur client is a government related organisation, one of the leading players in the FMCG industry. Due to business needs, they are now recruiting Customer Service Officers to be part of their Customer service team for ongoing transformation projects. They are located in the West - ...
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Customer Service Officer
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IDP Education Ltd Singapore**About Us**: · IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right university or institution and the right country. · IDP Edu ...
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Customer Service Officer
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TIMES24 SINGAPORE PTE. LTD. SingaporeAs a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. · **Responsibilities**: · - Check and monitor CCTVs for discrepancies, ...
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Customer Service Officer
1 week ago
JJ CONSULTING SERVICES SingaporeOur Client is an established company in Singapore, who is seeking to recruit Officers to join their Customer Service teams. · **Customer Service Officer (No-shift, Location: West/ East) · **Summary** · Interacts with customers through phone to provide effective service to every c ...
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Guest Services Officer
11 hours ago
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Account Services Officer
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Guest Services Officer
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Andaz Singapore SingaporeSummary · Join us at Andaz Singapore, the first Andaz hotel in South East Asia · Andaz meaning "personal style" in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to ...
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Customer Service Officer
4 days ago
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Customer Service Officer
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RECRUITPEDIA PTE. LTD. SingaporeOur client is an established company specialising in tourism and entertainment. They are expanding and growing at a fast pace and now looking to hire a Customer Service Officer to support the growth. They are located in Town - easily accessible. · Duties of Customer Service Offic ...
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Customer Service Officer
3 days ago
ADEMCO (FAR EAST) PTE LTD Singapore**Highlights**: · - **Health insurance**: · - **Dental reimbursement**: · - **AWS + Performance Bonus**: · - **Friendly environment**: · - **Multiple buses to town**: · - **Upcoming Havelock MRT Station (TE16) just outside our office** · **Job Summary**: · The Customer Service Of ...
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Guest Services Officer
1 day ago
Hilton SingaporeGuest Services Officer - Fitness Club (Conrad Centennial Singapore) · With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of t ...
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Customer Service Officer
1 week ago
NSEARCH GLOBAL PTE. LTD. SingaporeOur client, one of world's largest financial services institutions is looking for: · **Customer Service Officer** · **Responsibilities**: · - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner · ...
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Customer Service Officer
4 days ago
RECRUITPEDIA PTE. LTD. SingaporeOur client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West - easily accessible. · Job R ...
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Technical Service Officer
1 day ago
COMFORT TRANSPORTATION PTE LTD SingaporeThe Technical Service Officer role will include working closely with department team members. The duties include issuance/collection of vehicles, liaising with workshops, other departments, other business units. · - Attend to hirers to issue/collection of vehicles. · - To explain ...
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Customer Service Officer
4 days ago
RECRUITPEDIA PTE. LTD. SingaporeOur client is a well-established MNC, market leader in the F&B industry. They are looking for a Customer Service Officer to assist their team for the next phrase of their business. They are located in the Town - easily accessible. · The Responsibles of Customer Service Officer in ...
Customer Services Officer - Singapore - DNATA SINGAPORE PTE. LTD.
Description
Roles & ResponsibilitiesSummary
The Customer Services Officer is responsible for the management of customer requests and for providing assistance to customers at check-in counters. He/she manages flight requests, verifies travel documents and works with other departments to resolve customer issues. To maintain a safe working environment, he/she ensures his/her team adheres to all safety and/or security standards and escalates safety breaches to supervisors and authorities.
The Customer Services Officer demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/she works in shifts to accommodate round-the-clock flight arrivals and departures and is physically strong to assist passengers with lifting of their baggage. Moreover, he/she is detail-oriented, possesses excellent customer service and communication skills and handles passengers with special needs effectively.
Duties and Responsibilities
1) Provide quality customer services
· Manage and control flight requests such as seat selections and meal arrangements
· Service customers at the first-class and premium check-in counters
· Ensure all travel documents, passports and/or visas comply with verification requirements
· Manage and control discrepancies at the gates
· Handle complex customer requests
· Handle complex customer issues regarding irregular flight operations
· Generate finalised passenger manifests Resolve complex service requests regarding automated check-in systems
2) Uphold safety and/or security standards
· Interpret and follow safety and/or security standards for teams in the workplace
· Escalate reports of breaches in safety and/or security standards to relevant authorities
3) Influence organisational development
· Provide on-the-job training to team members on day-to-day tasks
· Act as mentor to team members
Requirements
Minimum GCE 5 "N" levels and above
Minimum 2 years' experience in passenger handling or equivalent experience
Tell employers what skills you haveExcellent Communication Skills
Microsoft Office
Microsoft Excel
Compliance
Good Communication Skills
Communication Skills
Customer Satisfaction
Microsoft Word
Customer Orientation
Able To Work Independently
Hospitality
