Jobs

    Application Production Support Analyst - Singapore - ITCAN PTE. LIMITED

    ITCAN PTE. LIMITED
    ITCAN PTE. LIMITED Singapore

    Found in: Talent SG 2A C2 - 3 days ago

    Default job background
    Description
    Roles & Responsibilities

    Qualification & Experience:

    Total 5+ years of overall IT experience.

    1+ year experience as L2 support

    Mandatory Skills

    Analytical and Problem-solving skills

    Excellent communication skills along with a customer/user-centric mindset

    Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

    High level of persistence, can-do attitude & pro-activeness

    Responsibilities

    As a team member of APS , your primary role will be to:


    • Provide L1/L2 Application support to Front Office users


    • Adhere to Service Level objective target


    • Ensure adherence to APS support roster in terms of mailbox, webportal and hotline


    • Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)


    • Escalate timely to Head of APS on possible risks, escalation matters and management issues.


    • Review and create application Support knowledge articles.


    • Contribute to the continuous improvement plan

    Nice to have Qualifications

    -Private Banking or Asset Management

    -ELK

    -Kubernetes Certification

    Tell employers what skills you have

    Front Office
    Excellent Communication Skills
    Asset Management
    Kubernetes
    Oracle
    Algorithmic Trading
    Physics
    Investment Banking
    Scripting
    Private Banking
    Unix
    Service Level
    Trading Systems
    SQL
    Application Support
    Java

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