Support Engineer - Singapore - DIRECT SEARCH ASIA PTE. LTD.

DIRECT SEARCH ASIA PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 14 hours ago

Description

Roles & Responsibilities

Responsibilities:

Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
Monitor application-related alerts and provide proactive services.
Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
Create and update technical documentation and knowledge base articles.
Participate in testing new digital solutions and features.
Provide training and support to clients for effective use of our digital solutions.
Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

Possess a Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
Previous experience in technical support, preferably in a software or SaaS company.
Knowledge of programming languages and Linux Operating System is advantageous.
Strong understanding of web-based applications, mobile applications, and APIs.
Familiarity with software development processes and methodologies.
Knowledge of networking concepts and ability to troubleshoot networking issues.
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Flexibility to work varying hours to support clients in different time zones.
Willingness to attend onboard vessels/sites.

Tell employers what skills you have

Technical Documentation
Technical Assistance
Customer Experience
Hardware
Quality Assurance
Information Technology
Networking
SaaS
Mobile Applications
Linux
Electronics
Software Development
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