Executive (Patient Experience Office) - Singapur, Singapore - Khoo Teck Puat Hospital (KTPH)

Khoo Teck Puat Hospital (KTPH) Singapur, Singapore

2 days ago

Khoo Teck Puat Hospital (KTPH) background

Regular Full time

Description

Job Description

You will execute the department's operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the hospital's philosophy of care. You shall be responsible to plan, implement and support the hospital's patient relations and service quality-related operations, including special projects.
• Ensure efficient operation of services in alignment with the hospital's strategic plans.

• Develop and monitor key performance indicators and ensure optimum utilization of resources within the department

• Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations and engagement efforts like focus groups

• Develop and manage the department's analytic capabilities and feedback channels.

• Collaborate with other departments and agencies to implement service quality initiatives

• Identify and mitigate reputational risks to the organisation due to service lapses.
Requirement

• Basic Degree in Business Administration, Informatics, Social Sciences, Marketing or related fields

• Minimum of 3 years in service industry/health-care related areas

• Possess positive attitude, initiative and keenness to learn.

• Possess strong analytical, good interpersonal and communication skills

• Knowledge of hospital operations will be an advantage

• Knowledge and skills of computer software and data analysis

• Knowledge of statistics

Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital.

Job Family

Administration

Working Location

Yishun (North)

Working Hours

Non-Shift

Job Level

Junior Executive

Education Level

Bachelor Degree

Executive (Patient Experience Office) | NHG

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