L2/L3 Production Support - Singapore - D L RESOURCES PTE LTD

D L RESOURCES PTE LTD Singapore

Found in: Talent SG 2A C2 - 1 day ago

Description

Roles & Responsibilities

Key Skills:

Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,

Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting

Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Job Objectives

We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team. The ideal candidate will have a strong background in the project mgmt, particularly with prod support env, and possess excellent org and comm skills. This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities

Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
Manage and respond to users on timely manner for reported production issues/clarification

Key Requirements

Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
Proven experience in project management, particularly in a production support environment
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
Hands-on experience in IT Operations/Production support L2/L3.
Experience in ITIL process and tools like Control-M is a plus.
Strong analytical & trouble shooting skills required.
Experience in Disaster Recovery planning and test execution.
Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
Experience working in financial services industry supporting mission critical applications is a big plus.

Tell employers what skills you have

Troubleshooting
Splunk
Wholesale Banking
Oracle SQL
IBM MQ Series
Root Cause Analysis
Weblogic
Microservices
Production Support
SQL
Apache Tomcat
AML
JMS
ITIL
Unix Shell Scripting
Java
Grafana
Disaster Recovery
J2EE
Technical Support

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