- Understand the technologies that have been deployed in-house and managed by the Infrastructure & Operations organization, so as to optimize the end user experience for those technologies affecting modern workspace and mobility.
- Work closely with the Helpdesk manager, Modern Workspace SME and ServiceNow process SME to develop solutions, processes and procedures that will improve customer success. Maintain operational oversight of the End User Services team.
- I&O budgeting and tracking for End User Services scope, covering Device As A Service, End User Software usage and licensing that integrates tightly with managing our inventory team.
- To act as a champion for modern workplace and mobility practice, in line with KPMG strategy to enable the work from anyway experience. Fully immerse in cloud centric, end user enablement services such as Microsoft Teams, OneDrive, SharePoint Online, ServiceNow and secure internet everywhere that is part of the KPMG eco-system.
- Train, coach and mentor staff reporting to him/her and interact with our internal customers. To have joint management of the inventory team.
- Be at the forefront to discover, source and adapt Modern Workspace technologies to be able to continually optimize of our End User Services. Function as an advocate for Modern workspace practices. In this regards to also drive End User Services projects for I&O
- Facing the business to front End User engagements and new requirements.
- Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services
- Support the helpdesk manager in developing and performance service management reporting
- Continually track hardware and software licensing inventory and consumption, including consolidating I&O oversight into such matters.
- Be an advocate of End User Services and champion of ITIL practices
- BSc degree in Computer Science, Information Technology or relevant field
- Proven work experience in IT Service Delivery, with at least 5 years' experience leading End User Support and Implementation.
- Subject matter expert for ITIL practices
- Solid technical background with an ability to translate and articulate complex technical scenarios simply to a non-technical audience.
- Customer service oriented with great problem-solving skills.
- Excellent written and verbal communications skills.
- Team management skills.
- Windows 10/11
- OneDrive/Sharepoint/Teams collaboration
- MS Office Suite
- Windows AutoPilot or Windows As A Service
- Experience in operating and delivering the Microsoft 365 Suite as an internal service
- Minimally certified in ITIL Foundation v3 or v4
- Experience in ServiceNow ITSM
- Experience in running End User transformation and integration projects in a large organization (> 2000 users) with clear examples.
- Scope of Project/Transformation
- Role held in said project/transformation
- User base that was impacted
- Stakeholder management
- Remote and onsite Support Experience covering End User services
- Microsoft Active Directory/Azure AD, Desktop Virtualization
- Software inventory and remote-control projects
- Experience in Managed Device Management
- Non-Windows desktop computer support.
-
End User Services Engineer, Group End User Services
Found in: Talent SG C2 - 4 days ago
OCBC Bank Singapur, Singapore PermanentEnd User Services Engineer, Group End User Services IZ ) Description · Responsibilities · Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment. · Manage Windows and Mac base image builds, patch upd ...
-
Head of End User Services
Found in: One Red Cent Asia eFC C2 - 6 days ago
TENTEN PARTNERS PTE. LTD. Singapore Full timeA global financial institution is seeking a Director level Lead to manage internal Infrastructure End User Services across the region. · As the ideal candidate, you would have strong stakeholder management skills, experience leading a regional in-house IT infrastructure End User ...
-
Senior End User IT Engineer, End User Services – IT Engineering
Found in: Talent SG C2 - 4 days ago
OCBC Bank Singapur, Singapore PermanentSenior End User IT Engineer, End User Services – IT Engineering & Solutions UI ) Description · Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise envi ...
-
Associate Director, End User Services
Found in: Talent SG 2A C2 - 5 days ago
KPMG SERVICES PTE. LTD. SingaporeRoles & Responsibilities · This role reports directly to the Director, Infrastructure & Operations. · The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to ...
-
Head of End User and Production Services
Found in: Talent SG C2 - 3 days ago
Schroders Singapur, SingaporeWho we're looking for · We are seeking a highly skilled and experienced individual to join our team as the Head of End User and Production Services for the Asia Pacific (APAC) region. This role will be responsible for overseeing the country IT management, and business-facing IT ...
-
Service and Process Automation Engineer, Group End User Services
Found in: Talent SG C2 - 2 days ago
OCBC Bank Singapur, Singapore PermanentService and Process Automation Engineer, Group End User Services JF ) Description · Responsibilities · Manage end-user services operations and provide technical support for end points devices - MAC OS/PC/notebooks in a large-scale enterprise environment. · Analyse en ...
-
Engineer (End User Computing / IT Service Management) (2y contract)
Found in: Talent SG 2 C2 - 3 days ago
Careers@Gov Singapur, Singapore[What the role is] · We are seeking a highly motivated and talented individual to join our team as an End User Computing (EUC) and Information Technology (IT) Service Management Engineer. This role will involve assisting the Head of EUC on all IT EUC activities and facilities, t ...
-
Call Centre Executive
Found in: Talent SG 2A C2 - 3 days ago
SCIENTEC CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · Job Description: · We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with pa ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 2 days ago
EIRE SYSTEMS SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Job Responsibilities: · Deliver superior End User Experience while ensuring a managed, secure End User environment · Support various LOB users through direct end user support or through projects that deliver changes to the end user environment · Assist ...
-
Operations Manager
Found in: Talent SG 2A C2 - 5 days ago
ITCAN PTE. LIMITED SingaporeRoles & Responsibilities · Develop and implement comprehensive transition plans for end-user computing devices, ensuring minimal disruption to business operations. · Collaborate with stakeholders to define project scope, objectives, and deliverables. · Vendor Management: · Coordi ...
-
Intern, UI/UX
Found in: Talent SG 2A C2 - 5 days ago
IFAST CORPORATION LTD. SingaporeRoles & Responsibilities · The Design Team cultivates the relationship between iFAST and our users. We advocate for our users' needs throughout their journey with iFAST, particularly the stocks/bonds/funds/etfs investment experience. · This role will have an impact across various ...
-
Trade Floor Support Engineer
Found in: Talent SG 2A C2 - 5 days ago
EIRE SYSTEMS SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Job Responsibilities: · Deliver superior End User Experience while ensuring a managed, secure End User environment. · Support various LOB users through direct end user support or through projects that deliver changes to the end user environment. · Assis ...
-
IT Support Engineer
Found in: Talent SG 2A C2 - 15 hours ago
JCDECAUX OUT OF HOME ADVERTISING PTE. LTD. SingaporeRoles & Responsibilities · We are looking to hire an IT Support Engineer who will play an important role in supporting both, end user and IT infrastructure & network needs of the organization. · This is an entry position who reports directly to the Head of IT and works closely wi ...
-
Specialist, IT Applications
Found in: Talent SG 2A C2 - 4 days ago
DKSH SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Job Description · Provide end user support for SAP and IT applications. · Involved in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet custome ...
-
Senior Systems Analyst, End User
Found in: Talent SG 2A C2 - 5 days ago
SABIC ASIA PACIFIC PTE LTD SingaporeRoles & Responsibilities · JOB PURPOSE · Lead and manage a team of technical engineers and/or an outsourced contracts in order to securely deliver IT end users Services according to the specifications agreed with Business and IT organization in SEA, Singapore. · Provide 24/7 (Cri ...
-
Interaction/ UX Designer
Found in: Talent SG 2A C2 - 2 days ago
MORGAN MCKINLEY PTE. LTD. SingaporeRoles & Responsibilities · Job Summary · The Interaction/UX Designer role leads user research, designs user experiences, and prototypes interfaces you'll define user needs, design the system's structure and behavior, and ensure a positive user experience through testing and refin ...
-
Senior API Account Manager
Found in: Talent SG 2A C2 - 4 days ago
SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD. SingaporeRoles & Responsibilities · Job Description: · Expand the API user base by forging partnerships with individual channels, brokers, or institutions. · Manage existing API users, promptly address user inquiries, and resolve any issues they encounter. · Collect product requirements f ...
-
Senior Officer, Administrator
Found in: Talent SG 2A C2 - 2 days ago
UNITED OVERSEAS BANK LIMITED SingaporeRoles & Responsibilities · Job Responsibilities · Responsible for the accurate & timely delivery of user-IDs, access matrix, change request (CR) and parameter maintenance setup based on authorized requests, matrices and established procedures. · Responsible for administration of ...
-
Senior UI/UX Designer
Found in: Talent SG 2A C2 - 3 days ago
SCIENTEC CONSULTING PTE. LTD. SingaporeRoles & Responsibilities · We are searching for a Senior UI/UX Designer to join our dynamic team at the forefront of Singapore's digital transformation, contributing to the design and development of impactful software applications. · Competitive remuneration package. · Join a tea ...
-
Network Engineer
Found in: Talent SG 2A C2 - 4 days ago
MAVENTREE TECHNOLOGY PTE. LTD. SingaporeRoles & Responsibilities · Roles and Responsibilities · Effectively managing the intersection of end user computing support and network responsibilities, including new and tech refresh network projects, contribute to the secure, reliable, and efficient operation of the IT environ ...
Associate Director, End User Services - Singapur, Singapore - KPMG - Singapore
Description
Job DescriptionThis role reports to the Director of Infrastructure & Operations.
The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users.
He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to performance, defined metrics/key performance index and customer service, while keeping standards and processes in place.
The role involves the following:This role works closely within our Infra & Operation Infrastructure (I&O) team, and with our CTO Office, Enterprise Application & Engineering (EA&E), IT Security Team, Data Office, Intelligence & Insight & Project Management Office (PMO) Teams within IT Services to engage with customers (end users) in promoting the service capabilities of our IT organization.
It will also ensure that end users have access to appropriate information regarding overall service performance, planned service outages and changes to service profiles.
This role will also act as a customer advocate to delivery teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters.
The person is expected to have a level of knowledge and experience to act as "trusted advisor" in recommending improvements to end user project and operational activities that will enhance service robustness and reliability.
Required Qualifications:
Must Have:
Expert in Microsoft Windows Desktop Operating Systems and Microsoft 365 Suite, including but not limited to:
Must be able to articulate:
Good to Have: