Cybersecurity Support Services Manager - Singapore - NEW TONE CONSULTING PTE. LTD.

NEW TONE CONSULTING PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

The Cybersecurity Support Services Specialist will be responsible for coordinating all the cybersecurity, governance, solution, operations and technical support management and various related administrative tasks to ensure the security, efficiency, and compliance of systems and projects.

Responsibilities:

Governance and Cybersecurity Management:

Oversee Architectural Security Review (ASR)/Penetration Test (PT) activities as per schedule.

Manage audits, both external and internal, including Cybersecurity, IM8, and others.

Ensure Disaster Recovery (DR) and Business Continuity Planning (BCP) for systems.

Coordinate Backup Recovery Exercises, Threat Risk Assessments (TRA), and Notification of Material Change.

Respond to Customer's Request for Information (RFI)/Polls.

Conduct monthly reviews of privileged accounts, system logs, and yearly reviews of system source code.

Solution and Ops Support:

Handle Contract Management Activities, System Health Monitoring, and Security Monitoring/Tracking.

Provide support during special events and manage obsolescence.

Oversee software subscriptions and certificates renewal.

Create and update maintenance allocation charts, logistics support plans, and operation manuals.

Maintain Solution part lists, software and subscription lists, and spares lists.

Project Management:

Execute Technical Refresh, Ad-hoc Hardware/Software Replacement, Security Enhancement/Integration, and Services/Infrastructure Migrations.

Document project-related activities and participate in reviews and testing.

Modification and Configuration Management:

Review and control system hardware and software baseline configurations.

Submit and manage configuration change requests.

Engineering Support:

Develop and update system and network architecture diagrams.

Address server hardening, vulnerabilities assessment, and Penetration Test results.

Administrative Tasks:

Verify invoices and monitor budget allocations.

Handle security clearances, conduct annual security briefings, and manage site clearances.

Coordinate meeting room bookings and oversee digitalization and e-filing for project archives.

Qualifications:

2+ years of experience in coordinating IT/cybersecurity projects and support services.
Understanding of cybersecurity principles, governance, compliance, audits, and risk management.
Knowledge of disaster recovery, business continuity planning, and threat risk assessments.
Experience in security review and penetration testing.
Proven ability to manage projects and vendor relationships.
Familiar with system and network architecture, software subscriptions, and certificates.
Experience managing hardware/software configurations, change requests, security integrations.
Able to coordinate meetings, manage digital systems, and oversee documentation.
Skilled in contract management, budget monitoring, and invoice verification.

Tell employers what skills you have

Security Clearance
Budget Management
Cyber Security
Governance
Documentation Skills
Engineering Support Management
Project Management
Stimulation
Configuration Management
Audits
Customer Advocacy
Technical Support

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