Jobs

    L1 Patching Engineer - Singapore - Innovatiq Technologies Pte Ltd

    Innovatiq Technologies Pte Ltd
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    OTHER, Full time, Internship
    Description

    L1 PATCHING ENGINEER

    Duration: 1 year (starts Apr)

    Working hours: Any 5 days a week, shift rotation

    Job Summary:

    • Assist in mainly patching activities (training will be provided)
    • Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
    • Deployment, configuration & troubleshooting on end user issues
    • Evaluate existing end user computing resources
    • Work with IT infrastructure team and external vendors to resolve user issue
    • Perform routine maintenance and upgrades of end user computing resources
    • Update Desktop Support operations & service desk documentation
    • Ensure procedures, processes and service level are being followed for any service delivery and operations
    • Manage and administer the service desk operations including coordination routing of service or change request
    • Any other duties as assigned

    Requirements:

    • Singaporean only
    • Able to commit for 1 year at least
    • Possess a Diploma in IT or equivalent
    • Proficient with desktop operation systems, MS office, Outlook, desktop, notebook hardware & software
    • Experience in supporting desktop migration such as Active Directory and Exchange Migration will be an added advantage
    • Familiar with Service Desk operations, incident, service request and change management process
    • Good interpersonal & communications skills
    • Resourceful, analytical and good problem-solving skill

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