- Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
- Maintain Production environments with highest levels observability, resiliency, and recoverability.
- Partner with other regional teams for providing a stable Production Support coverage to Business.
- Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
- Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Implement and drive automations focused on productivity improvements and toil reduction
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
- 6-10 years of Production Support experience is essential.
- Experience in supporting reconciliation application (including TLM) is preferable.
- Good Unix/Linux and Shell scripting skills
- Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
- Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM).
- Experience working with Oracle, and Hadoop
- Experience in Apache Spark, Hive, Starburst
- Experience with Middleware solutions such as Tibco EMS, Kafka
- Experience with Java or other programming languages and a willingness to learn new technologies
- Good written and verbal communication skills
-
Support Analyst
1 day ago
CORETRM PTE. LTD. SingaporeCoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world. · E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the fu ...
-
IT Support Analyst
10 hours ago
NSEARCH GLOBAL PTE. LTD. Singapore**IT Analyst** · **Responsibilities**: · - Committed to meet the Service Level Agreement (SLA) timelines. · - Expected to be on standby support on weekends / public holidays. · **Requirements**: · - Bachelor's degree in Information Technology (IT), Computer Engineering, Computer ...
-
IT Support Analyst
10 hours ago
WITHERS KHATTARWONG LLP Singapore**Withersworldwide** · **Job title: IT Support Analyst** · **Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery** · **Location: Singapore · Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all ...
-
IT Support Analyst
10 hours ago
WITHERS KHATTARWONG LLP Singapore**Withersworldwide** · **Job title: IT Support Analyst** · **Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery** · **Location: Singapore · **About Withers KhattarWong LLP** · Withers KhattarWong LLP is among the largest international law firm in Singapore. ...
-
IT Support Analyst
1 day ago
WITHERS KHATTARWONG LLP SingaporeWithersworldwide · Job title: IT Support Analyst · Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery · Location: Singapore · **What are we looking for?** · We are looking for an experienced, technical and personable IT Support Analyst to support to all user ...
-
IT Support Analyst
1 day ago
Luxoft Singapore**Project** Description**: · You will be working in the Cyber and Information Security Services Operations Team to provide global support of the Identity and Access Management Services which spans across all business areas, leverages a diverse set of mission-critical platforms, a ...
-
Support Analyst
1 day ago
Tony Blair Institute for Global Change Singapore**Number of Positions**: · - 1**Contract Type**: · - Permanent/Full Time**Contract Details**: · - Ongoing**Salary**: · - Competitve**Working Hours**: · - 40 per week**Location**: · - Singapore**Closing Date**: · - 11/05/2023**Seniority level**: · - Associate**Company Industry**: ...
-
IT Support Analyst
1 day ago
TD Bank Singapore**Work Location**: · Singapore, Singapore · **Hours**: · 40 · **Line of Business**: · Technology Solutions · **Pay Details**: · **TD Bank Group** · Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collec ...
-
Analyst, Senior Support Analyst
1 day ago
Nomura Asia Singapore**Company overview** · Aon's Benefit Index, Nomura's benefits rank #1 amongst our competitors · **Responsibilities** · - Perform both on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions ...
-
Application Support Analyst
1 day ago
Volt Singapore Singapore**IT Application Support Analyst - 12 Months Contract - Singapore** · Asia's Premium lifestyle destination, home to world-class attractions, luxury hotels and convention centres. · - Evaluating business processes · - Uncovering areas for improvement · - Performing requirement ana ...
-
Application Support Analyst
1 day ago
TANGSPAC CONSULTING PTE LTD Singapore**Position: Support Analyst** · **Employment Type: Permanent** · **Location: Tanjong Pagar · **Normal office hours. No shift or 24*7 standy support. · You will be part of a team, responsible for supporting a large customer base, this opportunity will allow you to rapidly learn an ...
-
Application Support Analyst
1 day ago
SEARCH INDEX PTE. LTD. SingaporeApplication Support Analyst (MNC /High Bonus/ WFH Hybrid) · - Basic salary + High Bonus + Attractive Benefits (depends on experience) · - Permanent Role · Not Specified ...
-
Production Support Analyst
1 day ago
Quess Corp Limited Singapore**Job Information**: · Industry · **Banking** · *** · Salary · **11000** · *** · Work Experience · **10-12 Years** · *** · City · **Singapore** · *** · State/Province · **Singapore** · *** · Country · **Singapore** · *** · Zip/Postal Code · **903338** · *** · - Join and Report to ...
-
Infrastructure Support Analyst
10 hours ago
ZENITH INFOTECH (S) PTE LTD. Singapore**Infrastructure Support Analyst (systems)** · **Responsibilities**: · - Assist in the management of Operations, Service Levels and Contract Administration of the technologies and infrastructures · - Assist in the IT Service Management processes, which cover Service Level Managem ...
-
Application Support Analyst
1 day ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3500 - S$5900 per month- Reference: · - BBBH10378_ Contact: · - Maverick Khoo- **IT Application Support Analyst - 12 Months Contract - Singapore** · Asia's Premium lifestyle destination, home to world-class attractio ...
-
IT Business Analyst Support
10 hours ago
FBL CONSULTING PTE. LTD. Singapore**The main missions are**: · - Ensure system stability and run continuity for the full system (services, batches, etc · running in Europe or Singapore) · - Administrating vendor-based trading platform (Accesses, Order Routing, Limits, · Broker connections, etc.) · Life Cycle · ** ...
-
Application Support Analyst
1 day ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3500 - S$5900 per month- Reference: · - BBBH10378_ Contact: · - Maverick Khoo- **IT Application Support Analyst - 12 Months Contract - Singapore** · Asia's Premium lifestyle destination, home to world-class attractio ...
-
Application Support Analyst
10 hours ago
STELLAR TRADING SYSTEMS PTE. LTD. Singapore**About the role: Application Support Analyst (on site)**: · This role is about problem solving. · This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key - both with clients and ...
-
Production Support Analyst
10 hours ago
SAKSOFT PTE LIMITED SingaporeExperience: 3 to 5 Years · Role: Production Support Analyst · **Key Skills**: · Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, Production Support · **Key Responsibilities**: · - Deliver a 1st class Production Support service to Channel's stakeholders · - Response and resolv ...
-
Documentum Support Analyst
10 hours ago
Peak Ocean Pte Ltd SingaporeThe Documentum Support Analyst reports to the COE lead and maintains responsibility in managing and supporting Company's global Documentum system. This position represents the module expertise for Documentum Capital Projects in the Company, supporting ongoing projects which rely ...
Senior Application Support Analyst - Singapur, Singapore - 11112 Citibank, N.A. Singapore
Description
Citi Overview
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
A critical enabler of Citi's mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we're changing the way people bank and how the world does business.
Why Citi? Join a Global Bank that believes in its talent.
Due to significant and continued investment, Citi's technology team is growing. We're looking for talented, driven individuals to help build the future of global banking. At Citi, you'll have the chance to build the career you want, with the scale, inclusive culture, and technology to support you.
You'll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi's unmatched globality and vast expertise.
About the Team: SMBF Production Management
Our Production Management team provides critical business and technical support to the Security ,Markets, Banking and Functions (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.
Citi's distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We're a forward-thinking team. We're looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.
Role and Position Overview
Working as a Senior Application Support Analyst , you will play an integral role in running and maintaining the production environment for reconciliation applications so that our Operations and Risk & Control users can confidently service their clients. You will be a member of a highly efficient team which is focused on building a robust Production Support platform through utilizing the latest technologies and SRE disciplines.
The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you
You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.
Functional Key Responsibilities
Functional Knowledge and Technical Experience
Development Value
The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
Education
Bachelor's/University Degree or equivalent experience will be considered.
#LI-Hybrid
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
