EUC Engineer - Singapore - Cognizant Technology Solutions

Cognizant Technology Solutions Singapore

1 week ago

OTHER

Description

Job Description: We are looking for a Desktop Support Engineer to join our team to provide technical support for MDM, an identity & access management solution coupled with single sign-on. The ideal candidate will have experience in cloud operations, troubleshooting, incident resolution, and providing IT support to customers.

Responsibilities:

· Monitor software releases by toolset product principles

· Provide L2 support and maintenance in the production environment

· Perform planned monthly or ad-hoc OS/Security patching for monitored platforms

· Troubleshoot and resolve incidents in accordance with incident management and expected service levels

· Create and maintain up-to-date documentation

· Coordinate with Resolver Group to resolve incidents affecting availability

· Attend to users physically if needed

· Provide technical support to customers who use various IT products and services, including Windows 11, MacOS, Intune, Tanium, Cloudflare, via phone, email, chat, or remote desktop

· Escalate complex or unresolved issues to the relevant parties or vendors

· Document customer queries, issues, and solutions in a clear and concise manner

· Monitor and report on the performance and usage metrics of the IT products and services

· Provide feedback and suggestions to the product development teams to enhance the functionality and user experience of the IT products and services

· Stay updated on the latest features, updates, and best practices of the IT products and services

Requirements:

· Experience in cloud operations, troubleshooting, and incident resolution

· Knowledge of Azure/AWS and its services

· Familiarity with Tanium platform and its modules

· Ability to work with principal vendor counterpart on operative issues

· Bachelor's degree in computer science, information technology, or a related field

· ITIL foundation certified

· Azure administrator associate or expert level certification

· 3+ years of experience in providing IT support to customers, preferably in a government or public sector setting

· Familiarity with various IT products and services, such as Windows 11, MacOS, Intune, Tanium, Cloudflare

· Knowledge of the Singapore Government Tech Stack (SGTS) and its components

· Proficiency in various IT software and hardware, and network security practices

· Ability to diagnose and resolve technical issues using various tools and methods

· Excellent communication, interpersonal, and customer service skills

· Ability to work independently and collaboratively in a fast-paced and dynamic environment

· Ability to prioritize and manage multiple tasks and deadlines

· Willingness to learn new skills and technologies

#LI-JM1

#LI-CTSAPAC

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