Associate / System Operations & Field Support - Singapore - Mizuho Bank

Mizuho Bank Singapore

Found in: One Red Cent Asia eFC C2 - 2 days ago

Full time

Description

Overview of Division/Department

Singapore Administration Department System Operation and Filed support section is in chare of following.
1. System Operation( Both for production and UAT)
2. Helpdesk and desktop support
3. Market related application support

Company Profile
A LEADING GLOBAL BANK, WITH ONE OF THE LARGEST CUSTOMER BASES IN JAPAN, AND A GLOBAL NETWORK OF FINANCIAL AND BUSINESS CENTERS.

MIZUHO BANK SINGAPORE BRANCH HOLDS A FULL BANK LICENSE AND PROVIDES BANKING SERVICES TO MORE THAN 2,000 JAPANESE AND NON-JAPANESE CUSTOMERS, OPERATING WITH STAFF STRENGTH OF MORE THAN 700 IN SINGAPORE.

ITS PRINCIPAL BUSINESS ENCOMPASSES CORPORATE FINANCE, TRADE FINANCE, CASH MANAGEMENT, FUNDS TRANSFERS, PROJECT FINANCE AND TREASURY. IT ALSO COLLABORATES WITH ITS AFFILIATE COMPANY, MIZUHO SECURITIES, TO PROVIDE INVESTMENT BANKING SOLUTIONS TO ITS CUSTOMERS.

Job Responsibilities
Key Roles and Responsibilities include:

Responsible to provide solutions to user related requests and maintain comprehensive documentation, including knowledge based articles, FAQs and IOP (Internal Operating Procedures).
Review and maintain all documentation related to HelpDesk and ensure timely updates are being carried out by the team.
Responding to enquires, troubleshooting technical issues and resolving problems via phone, email, chat or in-person in a timely manner.
Responsible to manage H/W and S/W inventory.
Responsible to report the detail of the incident and status to his/her superiors without delay incase of unexpected results of HelpDesk related tasks.
Assist employees with seat allocation, locker room key control and PC setup in a corporate environment.
Responsible to assist team leader to lead and manage HelpDesk operations.
Assist leader and Section Head in performing day-to-day activities related to HelpDesk in compliant with MHBK policy.
Responsible for performing daily self-checks of helpdesk job tasks and responsibilities.

Job Requirements

Strong communication and customer service skills.
Problem solving abilities along with patience, empathy in dealing with end-user requests and with end-users as well.
Technical proficiency with computer software.
Prior experience in IT support and Inventory management experience may be preferred.
Business-level proficiency in English as you are required to communicate, read and understand as well as respond and present to management. This includes system discussions, Q&A meetings, status update meetings and writing reports to management etc.

Field Support Engineer

Found in: Talent SG 2A C2 - 1 day ago

YASH TECHNOLOGIES SINGAPORE PTE. LIMITED Singapore

Roles & ResponsibilitiesTickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV · OEM - vendors for hardware replacement ( LENOVO / DELL / HP ) · Shop floor specific software basic trouble shooting · Manage vendor site visit for Hardware is ...
Field Support Engineer

Found in: Talent SG 2A C2 - 2 days ago

ALPHAWAVE TECHNOLOGY (S) PTE LTD Singapore

Roles & Responsibilities · JOB OVERVIEW · We are looking for a Field Support Engineer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture " ...
Field Support Engineer

Found in: Talent SG 2A C2 - 3 days ago

KERRY CONSULTING PTE. LTD. Singapore

Roles & Responsibilities · Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting · Email: · My Client is a leading stable firm in Singapore. · Field Support Engineer · Responsibilities: · Comprehend various Li ...
Field Support Engineer

Found in: Talent SG 2A C2 - 3 days ago

KLASS ENGINEERING & SOLUTIONS PTE. LTD. Singapore

Roles & Responsibilities · Responsibilities: · Understand various Linux based systems and software to perform pre-defined maintenance checks on deployed systems · Perform maintenance checks on deployed systems at customer sites per maintenance schedule · Support customer for issu ...
Field Support Manager

Found in: Talent SG C2 - 3 days ago

Cook Medical Singapur, Singapore Full time

Overview · The Field Support Manager is responsible for leading SBU product launches, training (internal and external), product questions, and case support for assigned area. This position provides leadership within the assigned area for product launches, in collaboration with P ...
Specialist, Field IT Support

Found in: Talent SG 2A C2 - 4 days ago

JOHNSON CONTROLS (S) PTE. LTD. Singapur, Singapore

Roles & Responsibilities · What you will do: · In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizi ...
Specialist, Field IT support

Found in: Appcast US A2 ECP - 3 days ago

Johnson Controls International Singapore, Singapore, SG

What you will do: · In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizing system performance, and ...
Specialist, Field IT support

Found in: Talent SG C2 - 4 days ago

Johnson Controls Singapur, Singapore Full time

What you will do: · In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizing system performance, and ...
Field Support Engineer

Found in: beBee S2 SG - 19 hours ago

DCS SYNTHESIS PTE. LTD. Singapore Full time

Job Description · Responsibilities: · Provide On Site Sales Submission Chasing assistance at shopping malls around Singapore to DCS Data Operations Team. · Technical Support & Deployment for In House POS Systems and Payment Terminals · Perform Setup, Deployment, Training of User ...
IT Field Services Support Engineer

Found in: Talent UK C2 - 1 day ago

TechnipFMC Singapur, Singapore Employee

IT Field Services Support Engineer · Location: Stephenville, TX, US · Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentle ...
Field Support Logistic Officer/Executive

Found in: Talent SG 2A C2 - 4 days ago

GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Singapore

Roles & Responsibilities · Location: 119 Airport Cargo Rd, Megaplex, Singapore 819454 · Job description: · Responsible for overseeing and managing various aspect of logistis and transport operations · Overseeing transport operation which includes manage LSP relationships, negotia ...
Service Delivery Field Support Engineer

Found in: Talent SG 2A C2 - 1 day ago

WORLD PARTNERS SOLUTION PTE. LTD. Singapore

Roles & Responsibilities · Job description · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment, systems, and software · Checks out and ...
Analyst / System Operations & Field Support

Found in: One Red Cent Asia eFC C2 - 2 days ago

Mizuho Bank Singapore Full time

Overview of Division/Department · Singapore Administration Department System Operation and Filed support section is in chare of following. · 1. System Operation( Both for production and UAT) · 2. Helpdesk and desktop support · 3. Market related application support · Company ...
Corporate Technical Support Field Engineer

Found in: Talent SG C2 - 3 days ago

M1 Singapur, Singapore Full time

Job Responsibilities/Requirements: · The Corporate Technical Support Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. ...
Networking Service Delivery Field Support Engineer

Found in: beBee S2 SG - 1 day ago

NTT Singapore Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
Manager, Revenue Management Field Support, APEC

Found in: beBee S2 SG - 2 days ago

Marriott International Singapore Full time

Additional Information Contractual until 31 December 2024 · Job Number · Job Category Sales & Marketing · Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Po ...
Manager, Investment

Found in: Talent SG C2 - 15 hours ago

Bracell Singapur, Singapore

Você está prestes a ingressar em uma incrível jornada para melhorar milhares de vidas através do desenvolvimento de recursos de forma sustentável e fazer parte da nossa história de sucesso. Aqui, nós oferecemos um ambiente de trabalho dinâmico onde você poderá fortalecer as habil ...
Business Development Specialist, OEM

Found in: Talent SG A C2 - 4 days ago

Thermo Fisher Scientific Singapore Full time

Job Description · Position objective: · This position will have ultimate responsibility for driving growth of the OEM business through acquisition of new customers and expansion of business with existing customers, in line with the growth expectations established through annual o ...
Gestionnaire de Cas, Bilingue

Found in: Talent NL C2 - 1 day ago

Innomar Strategies Singapur, Singapore Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
Automation & Robotic Engineer (Mechanical Engineering)

Found in: JG SG C2 - 3 days ago

GE Aviation Singapore

Job Description Summary · The role of the Engineer – Robotics & Automation is to design and develop various automation & robotics system to help increase the labor productivity of the GE MRO Shop and eliminate high labor content non-value work. The candidate will work in the Sing ...