Customer Service Executive - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

PERSOLKELLY SINGAPORE PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 5 days ago

PERSOLKELLY Singapore Pte Ltd background

Description

Roles & Responsibilities

Job Descriptions:

Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc.
Assist to billing query, resolve billing issues and perform billing adjustments if required.
Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer's request to other department to obtain specific information if required.
Document all actions provided to order taker via internal system.
Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
Meet Customer Experience (CE) target set by management.
Perform duties as and when assigned by the Superior.
Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
Abide to company Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Chua Jie Lin

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