Customer Quality Operations Manager - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Singapore

Found in: Talent SG 2A C2 - 6 hours ago

Description

Roles & Responsibilities

Responsibilities:

Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
Execute or lead quality assessments on advertisement products.
Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
Translate insights into an executable plan and advocate for implementation with key stakeholders.
Collaborate with subject matter experts to create training content and materials.

Qualifications:

Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
Proficient in data analytics tool (e.g. excel etc.) or Python, SQL.
Analytical experience solving problems using data and providing actionable business insights.
Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
Strong oral and written communication skills.
Experience in advertisement tech/digital technology is required.
Knowledge visualization tools (e.g. Tableau/Power BI)

Tell employers what skills you have

CRM
Tableau
Quality Assurance
Customer Support
COPC
Python
Excel
Customer Service Training
Customer Service
Customer Service Excellence
Data Analytics
Metrics

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