- Delivery of dedicated services from a mutually agreed plan
- Customer advocate representing customer needs with internal product teams
- Coordinating/driving customer technical issues with customer care/engineering/consulting
- Avoid serious critical issues, by providing timely resolution to technical and product inquires
- Drive Customer Experience improvements through close collaborative planning with customer executives and account team
- Provide on-site assistance as needed to resolve product issues (minimal)
- Co-ordinate & execute regular knowledge transfer sessions
- Ensure customers acknowledge value, resulting in successful ongoing Ultimate Success Contracts
- Multi-year experience working in sophisticated enterprise technology environments in consulting/Project Management/account management/development roles
- Solid presentation skills, and experience organising and handling high-profile customer calls and meetings
- Ability to work collaboratively with local Adobe Customer Solutions and Sales teams to help position Ultimate support offerings
- Drive and own customer critical issues
- ITIL knowledge and Certification preferred
- Experience with Adobe Experience Cloud solutions desired
- Experience in a wide range of computer operating systems and software with emphasis on performance optimisation, installation, troubleshooting, upgrading, integration, client/server operations and cloud computing or SaaS is desired.
- Sophisticated written and verbal communication skills
- Strong personal organization skills
- Ability to multi-task and prioritize job requirements
- Bachelor's Degree or equivalent experience.
- At least five years of full-time experience in Premier Support/enterprise customer support environments or related field
- Periodic travel a requirement
- Customer Business Objectives
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Technical Account Manager - Singapur, Singapore - Adobe
Description
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
Adobe Experience Cloud provides the most comprehensive set of applications, capabilities, and services specifically designed to address today's need for personalized customer experiences at scale. We are in need of a high-powered technical leader to help our largest customers navigate the operational challenges of delivering real time customer experiences at scale. You will work one-on-one with our top tier customers, supporting the implementation, technical health, performance optimization and business relationships with Adobe. You will be the technical partner our largest customers need in order to ensure their supercharged engine, finely tuned will make their customer experiences hum. Working in close collaboration with our Customer Success Manager this team will ensure strategic value realization from their partnership with Adobe.
Responsible for evangelizing Adobe Solutions with enterprise customers, this role engages as the technical health leader, delivering dedicated services, methodology advice, and being the customer's technical advocate within Adobe. Key elements of the role include Service Delivery Strategy, implementation cycle guidance, balancing risk and maximise value in Adobe technology adoption. In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues & and handle critical issues while working with the extended Adobe Support team (Customer Support,
Consulting and Engineering).
What you will do;
What you need to succeed;
