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    Division Lead, Silver Generation Office - Singapore - AGENCY FOR INTEGRATED CARE PTE. LTD.

    AGENCY FOR INTEGRATED CARE PTE. LTD.
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    Description
    Roles & Responsibilities

    Client Engagement and Service Operations

    • Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
    • Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
    • Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
    • Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
    • Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
    • Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

    Volunteer Management

    • Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
    • Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

    Care Coordination and Community Engagement

    • Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
    • Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
    • Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
    • Support community partners in the implementation of the AAC Centre model and other initiatives

    Job Requirement:

    • Degree in any discipline, healthcare, social work or counselling related field will be an advantage
    • At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
    • Passion in communication or outreach work on public policies
    • Strong ability to mobilise people into action
    • Good people and communication skills
    • Dependable and good problem solving skills
    • Ability to work in fast-paced and dynamic work environment
    • Able to work after office hours when required
    • Only Singaporeans
    Tell employers what skills you have

    Operations Planning
    Referrals
    Healthcare
    Social Services
    Problem Solving
    Project Management
    Audits
    Communication Skills
    Volunteer Management
    Team Player


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