Customer Implementation Lead - Singapur, Singapore - Maersk

Maersk Singapur, Singapore

1 day ago

Full time

Description

Opportunity

Leads new customer implementations for accounts owned in the area with a medium complexity level, geographical scope, business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization.

We Offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

Accountabilities

Customer experience during implementation process (sales award to stable operation) for new business in the area.

Consult about commercial pursuits in the area

Responsibilities

For all new business owned in the area (excl new global accounts):

Project Management

Drive the overall implementation project plan across all geographies and ensure delivery of all functions, including operations, IT, HR and finance.

Risk management and stakeholder management.

Client Relationship Management

Establish, maintain and develop strong relationships with new clients at strategic and operational levels.

Lead the client through the on-boarding process and act as the clients' centre of gravity on implementations and issue resolution.

Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

Operational Engagement

Ensure infrastructure for new client solutions is in place including: recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, and KPI reporting.

Ensure operations are optimized and products are delivered under the highest service quality possible.

Commercial Engagement

Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology.

We are looking for

Bachelor's degree in Logistics or Supply Chain Management, other fields are also welcome

At least 7-10 years of experience in Logistics or Supply Chain Management with experience at manager level

Experience and certification in project management would be a plus

Fluent in English both written and verbal communication

Result Oriented

Proactive mind-set

Customer centricity

Stakeholder management

Commercial engagement at management level

Be able to understand EDI development and/or customer operation/system

Excellent communication and presentation skills

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